Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
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Ashley McNeil

Moncks Corner,SC

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Atlantic Aviation-JZI
Johns Island, SC
09.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Recognized by management for providing exceptional customer service.

Customer Service Supervisor

GAT Airline Ground Support
North Charleston, SC
03.2021 - 09.2022
  • Managed team of customer service representatives to ensure high-quality support.
  • Trained new customer service representatives on company policies and procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Customer Service Representative

T-Mobile
North Charleston, SC
11.2018 - 07.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support on-site and from home.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

High School Diploma -

Berkeley High School
South Carolina
06-2012

Some College (No Degree) - Associates in Science

Trident Technical College
Charleston, SC

Skills

  • Client support
  • Conflict resolution
  • Technical support
  • Data entry
  • Data reporting
  • Customer relationship management

Accomplishments

  • Attitude is Everything Award - August 2024

Certification

  • SIDA Badge Certified 2021-2025

Affiliations

  • Avid Book Reader

References

References available upon request.

Timeline

Customer Service Representative

Atlantic Aviation-JZI
09.2022 - Current

Customer Service Supervisor

GAT Airline Ground Support
03.2021 - 09.2022

Customer Service Representative

T-Mobile
11.2018 - 07.2020

High School Diploma -

Berkeley High School

Some College (No Degree) - Associates in Science

Trident Technical College

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Ashley McNeil