Ashley McNeill

• Demonstrated the ability to lead and manage a diverse team of 30 employees effectively
• Displayed strong customer service skills
• Implemented cross- station initiatives that helped increase overall store efficiency and workflow
• Consistently maintained a 26% labor with proper scheduling and making cuts that fit our daily sales
• Operate point of sale system and cash handling
• Weekly inventory and ordering to ensure we met our food cost goal of 29 %
• Monitored all product level as well as quality to ensure it was ready for each guest
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Weekly payroll
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Ensure all prices are changed according to plan on a daily, weekly, and monthly basis
• Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
• Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
• Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
• Align quarterly planner with signage to schematic
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Provided exemplary customer service by satisfying customer need ensuring needs exceeded expectations
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
• Confirmed accurate price changes and prepared and printed daily price download for full visibility
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Business management and operations
• Budgeting and financial management
• Knowledge of eco-friendly cleaning products and methods
• Deep cleaning and sanitization
• Time management and scheduling
• Floor care (vacuuming, mopping, waxing, ect)
• Organizing and decluttering
• Interacted well with customers to build connections and nurture relationships.

• Responsible for Annual Sales Volume totaling $4 Million
• Consistently maintained a food cost of 30 %
• Consistently maintained a 25% labor by making cuts when necessary and monitoring labor on a hourly basis
• Conducted quarterly evaluations in all crew members in order to help improve their performance
• Maintained a staff of 35 people
• Responsible for hiring, and training of all new staff
• Ensured proper placement of all marketing materials and training crew members of all new promotions
• Managed and coached the crew daily to maintain great operation on a consistent basis
• Complete opening, closing, and cleaning checklists on a daily basis to ensure the restaurant is rush ready at all times
• Responsible for issuing weekly schedules for staff ensuring the operation are staffed 100% according to sales projections
• Monitored product levels to guarantee all products were available for guest

• Responsible for Annual Sales Volume totaling $2 Million
• Consistently under 31% food cost by keeping waste to a minimum and enforcing proper portioning by all staff
• Consistently under 27% labor cost by monitoring on an hourly basis and making cuts when necessary
• Developed and trained 2 Shift Leaders and 1 Assistant Manager
• Conducts quarterly evaluations on all team members in order to help improve their performance
• Maintains a staff of 30 people
• Responsible for hiring, orientations and training of all new staff
• Guaranteed all team members are cross trained on all positions
• Ensured proper placement of all marketing materials and trained the staff on any promotions
• Coached the staff daily during shifts in order to maintain great operations on a consistent basis
• Conducts weekly ordering and inventories in order to minimize waste and product levels
• Responsible for opening, closing, and cleaning the establishment daily to ensure the restaurant is always rush ready
• Responsible for issuing weekly schedules for staff ensuring the operation are staffed 100% according to sales projections
• Monitored product levels at all time in order to ensure all product was available for each guest

• Answer calls by utilizing the company's call management system and other software
• Used strong product knowledge and problem-solving skills to assist customers with their concerns
• Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software
• Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training material
• Research and respond to telephone and written inquiries in a call center environment to ensure timely resolution of issues

• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Responded to customer requests for products, services, and company information.

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• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.