Ashley Medawattage
Summary
Successful Territory Manager with a history of exceeding product revenue, exceeding quotas, and acquiring customer targets. Versed in pharmaceutical/medical products and current market trends. Over 3 years of sales and business development success. Over 1 year of pharmaceutical/medical sales experience. Results-oriented sales worker that engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
3
3
years of professional experience
Work History
Territory Manager - Sales and Service
Sebela Pharmaceuticals (Braintree Laboratories)
08.2023 - Current
- Frequently meet with healthcare professionals to describe the drug's chemistry, uses, side effects, and potential interactions.
- Managed over 400 accounts within my territory that included Washington, Idaho, Montana, and Alaska. (Over 1,000 Healthcare Providers)
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Launched new drug in August and by January was ranked #8 in sales in the company out of 70.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Researched competitor activity and used findings to develop sales growth strategies.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Attended trade shows and industry events to promote company products and services.
Amazon Account Manager
Aston Carter
12.2022 - 08.2023
- Promoted to Sales Account Manager after less than 1 year.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated contracts and closed agreements to maximize profits.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Leveraged CRM system to manage sales activities and track sales performance.
Full Cycle Recruiter
Aston Carter
02.2022 - 12.2022
- Recruiter of the Year 2022
- Addressed customer questions and concerns regarding services, benefits, and pay.
- Responsible for the full cycle recruiting process.
- Specifically support Amazon and Microsoft roles.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
SALES ACCOUNT MANAGER
Avvo
07.2021 - 02.2022
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Anticipated clients' needs by staying in touch on regular basis
- Built client relationships by acting as liaison between customer service and sales teams
- Created sales contacts with on- and off-premise accounts
- Created proposals for new and repeat customer business transactions
- Negotiated prices, terms of sale and service agreements
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored market activity and quoted pricing to maintain healthy profit margins
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Managed portfolio of 300 accounts
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Education
B.S - Business Professional Selling
Northwestern State University of Louisiana/ University of Central Oklahoma
06.2021
Skills
- Product and Service Promotions
- Sales Development
- Pipeline Development
- Product positioning
- Customer Relationship Management
- Product and Service Sales
- Trends Analysis
- Relationship Building
- Sales Statistics Analysis
- Acquisition and Retention Strategies
- CRM Software
- Account/Territory Management
- Proficient in Microsoft Excel, Salesforce, and Tableau
- Territory expansion and Sales Presentations
Additional Information
- Former Division 1 Student Athlete (Women's Soccer) for all 4 years with demonstrated leadership, interpersonal and communication skills with a desire of collaborating in a team environment and providing innovative solutions.
Timeline
Territory Manager - Sales and Service
Sebela Pharmaceuticals (Braintree Laboratories)
08.2023 - Current
Amazon Account Manager
Aston Carter
12.2022 - 08.2023
Full Cycle Recruiter
Aston Carter
02.2022 - 12.2022
SALES ACCOUNT MANAGER
Avvo
07.2021 - 02.2022
B.S - Business Professional Selling
Northwestern State University of Louisiana/ University of Central Oklahoma
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