Ashley Medawattage
Seattle
Summary
Successful Territory Manager with a history of exceeding product revenue, exceeding quotas, and growing market share. Versed in pharmaceutical/medical products and current market trends. Over 3.5 years of sales and account manager success. Nearly 2 years of pharmaceutical/medical sales experience working with Physicians and office staff. Proven track record of being ranked in the top 20% in company. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Territory Manager - Sales and Service
Sebela Pharmaceuticals (Braintree Laboratories)
08.2023 - Current
- Frequently meet with healthcare professionals to describe the drug's chemistry, uses, side effects, and potential interactions.
- Daily in-person calls and presentations with Colorectal Surgeons, Gastroenterologists, and General Surgeons. (Also PA's, Staff, and NP'S)
- Managed over 400 accounts within my territory that included Washington, Idaho, Montana, and Alaska. (Over 1,000 Healthcare Providers)
- Launched new drug in August and by January was ranked #8 in sales in the company out of 7.
- Joined providers in the Operating Room to the observe, conduct trials, answer provider questions about product, and provide support.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Increased sales revenue every quarter and exceeded quotas for both products.
- Work with retail pharmacies and specialty to assist with prior authorizations and insurance coverage needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained and mentored sales representatives in sales techniques and strategies.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Researched competitor activity and used findings to develop sales growth strategies.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended trade shows and industry events to promote company products and services.
Amazon Account Manager
Aston Carter
12.2022 - 08.2023
- Promoted to Sales Account Manager after less than 1 year.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated contracts and closed agreements to maximize profits.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Leveraged CRM system to manage sales activities and track sales performance.
Full Cycle Recruiter
Aston Carter
02.2022 - 12.2022
- Recruiter of the Year 2022
- Addressed customer questions and concerns regarding services, benefits, and pay.
- Responsible for the full cycle recruiting process.
- Specifically support Amazon and Microsoft roles.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
SALES ACCOUNT MANAGER
Avvo
07.2021 - 02.2022
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Anticipated clients' needs by staying in touch on regular basis
- Built client relationships by acting as liaison between customer service and sales teams
- Created sales contacts with on- and off-premise accounts
- Created proposals for new and repeat customer business transactions
- Negotiated prices, terms of sale and service agreements
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored market activity and quoted pricing to maintain healthy profit margins
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Managed portfolio of 300 accounts
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Education
B.S - Business Professional Selling
Northwestern State University of Louisiana/ University of Central Oklahoma
06.2021
Skills
- Product and Service Promotions and Sales
- Operating Room Experience
- Setting up Trials
- Product Launch Experience
- Territory expansion
- Product positioning
- Face-to-Face Calls with Physicians
- Customer Relationship Management
- Product and Service Sales
- Trends Analysis
- Acquisition and Retention Strategies
- Proficient in Microsoft Excel, Salesforce, and Tableau
- Territory expansion and Sales Presentations
Additional Information
- Former Division 1 Student Athlete (Women's Soccer) for all 4 years with demonstrated leadership, interpersonal and communication skills with a desire of collaborating in a team environment and providing innovative solutions.
Timeline
Territory Manager - Sales and Service
Sebela Pharmaceuticals (Braintree Laboratories)
08.2023 - Current
Amazon Account Manager
Aston Carter
12.2022 - 08.2023
Full Cycle Recruiter
Aston Carter
02.2022 - 12.2022
SALES ACCOUNT MANAGER
Avvo
07.2021 - 02.2022
B.S - Business Professional Selling
Northwestern State University of Louisiana/ University of Central Oklahoma
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