Ashley Medina
Bronx,New York
Summary
Versatile and dynamic, with a proven track record at Sephora for enhancing customer satisfaction through expert service and knowledge. Skilled in bilingual communication and strategic decision-making, I excel in fast-paced environments, demonstrating leadership and adaptability. Achieved significant improvements in client engagement and operational efficiency.
Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Overview
8
8
years of professional experience
Work History
Security Guard
Castillo Security Services/phenix
Manhattan, NY
07.2024 - Current
- Nightlife, club, bar/lounges, corporate parties, celebrity parties, boat parties, karaoke, bowling alleys, and more.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Identified potential security risks and recommended corrective actions.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Answered questions from the public regarding facility rules and regulations.
- Performed searches of people, vehicles, and buildings as required by law or policy.
Beauty advisor
Sephora
New york, NY
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Created detailed reports on sales performance and customer feedback.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Described merchandise and explained use, operation and care.
- Handled returns and exchanges according to company policies.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
Security Guard
Third Security
Bronx, NY
11.2023 - 07.2024
- Provided friendly and professional assistance to employees, visitors and customers.
- Reported safety hazards for remediation response.
- Searched individuals and baggage for weapons and other prohibited items.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Guarded restricted areas to prevent unauthorized entry.
Bartender/waitress
Salsa Bembe
Yonkers, NY
04.2022 - 09.2022
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Adhered to state regulations regarding serving alcohol responsibly.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted guests with friendliness and professionalism.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Nail technician
Perla nails and spa
Bronx, NY
12.2021 - 06.2022
- Provide excellent customer service.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Pedicures, manicures, acrylic nail extensions, dip powder, and many different nail treatments and services.
- Developed creative designs on nails using a variety of colors and materials.
- Followed health regulations regarding sanitation practices throughout the salon.
- Met with clients to discuss needs, service preferences and special requests.
- Educated clients on proper nail care techniques.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Maintained customer records for future reference.
- Promoted enhanced treatments to repair and improve nail strength.
- Advised clients on nail care and use of products and colors.
Security Officer
Allied Universal Security Services
Manhattan, NY
06.2017 - 12.2018
- Operated communication systems between officers stationed throughout the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Reported safety hazards for remediation response.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored premises and recorded activity in daily officer reports.
- Documented security-related situations and submitted in-depth reports to superiors.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Education
GED -
Lehman College
Bronx, New Yorkcosmetology diploma -
Brittany Beauty academy
bronx, New YorkSkills
- Bilingual in English and Spanish
- Cash Transaction Processing
- Service Excellence
- Leadership
- Problem solving
- Communication
- Teamwork
- Organization
- Strategic Decision Making
- Patrolling
- Reliability
- Security camera monitoring
- Emotional intelligence
- Adaptability
- Empathy
- Body language analysis
- Emergency response
- ID verification
- Radio communication
- Self-defense
- Contraband identification
Licenses Certificates
- Security guard license
- Bartending license
- Cosmetology diploma
- Taxi limousine commission license
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Security Guard
Castillo Security Services/phenix
07.2024 - Current
Security Guard
Third Security
11.2023 - 07.2024
Beauty advisor
Sephora
06.2022 - Current
Bartender/waitress
Salsa Bembe
04.2022 - 09.2022
Nail technician
Perla nails and spa
12.2021 - 06.2022
Security Officer
Allied Universal Security Services
06.2017 - 12.2018
GED -
Lehman College
cosmetology diploma -
Brittany Beauty academy