Ashley Medina
Orlando,FL
Summary
Results-driven Luxury Retail Leader with 6+ years of experience driving high-volume sales and floor operations. Proven track record at Saks OFF 5TH and in corporate hospitality, specializing in keyholder operations, team coaching, and client relationship management. Expert at converting high-velocity tourist traffic into brand loyalty while consistently maximizing store KPIs.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Site Director
KinderCare Learning Companies
Orlando, Florida
03.2025 - Current
- Executed targeted operational strategies and full P&L oversight to drive enrollment growth and meet strict corporate revenue goals.
- Directed on-site teams and managed strategic floor zoning to ensure seamless client service coverage during high-velocity peak hours.
- Directed relationship and compliance efforts, addressing complex inquiries and applying corporate safety standards.
- Delivered continuous real-time coaching and performance feedback to elevate junior staff execution and metric success.
Inbound Call Center Representative
Holiday Inn Club Vacations
Orlando, Florida
04.2024 - 11.2024
- Leveraged digital CRM platforms and guest data history to deliver tailored recommendations and consistently surpass sales quotas.
- Utilized corporate portfolios to overcome client objections and drive high-yield brand loyalty conversions.
- Demonstrated high technical agility by rapidly mastering new enterprise software to hit evolving corporate sales targets.
Lead Sales Key Holder
Saks OFF 5TH
Orlando, Florida
12.2021 - 04.2024
- Spearheaded customer acquisition by onboarding new team members and consistently exceeding private label credit quotas.
- Coached associates on advanced suggestive selling techniques to increase store-wide UPT and ATV metrics.
- Analyzed quarterly sales trends to strategically design high-impact visual merchandising layouts that accelerated inventory turn.
- Co-managed daily operations, floor zoning, and staff scheduling with the Store Manager to ensure a seamless client experience.
Education
John Bowne High School- Agricultural Studies
Flushing, NYSkills
- Luxury Sales
- Performance Metrics
- Client Profile Building
- Floor Management
- Staff Development
- Policies and Procedures
- Styling
Certification
- Google Data Analytics Professional Certificate,04/2024
- Intuit Bookkeeping Professional Certificate,04/2024
Timeline
Site Director
KinderCare Learning Companies
03.2025 - Current
Inbound Call Center Representative
Holiday Inn Club Vacations
04.2024 - 11.2024
Lead Sales Key Holder
Saks OFF 5TH
12.2021 - 04.2024
John Bowne High School- Agricultural Studies