Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY MEDLOCK

Albany,GA

Summary

Dependable and adaptable professional with over 7 years of experience in customer service, logistics, and remote project coordination. Proven track record in solving complex customer issues, optimizing processes, and improving workflows across departments. Seeking a remote Customer Solutions Specialist position where I can leverage my skills in communication, de-escalation, and problem-solving to deliver outstanding support and contribute to team success.

Overview

10
10
years of professional experience

Work History

Project Coordinator

Trimark Strategic
Albany, GA
10.2024 - 01.2025
  • Coordinated cross-functional collaboration to ensure timely project delivery.
  • Digitally organized contracts, invoices, and project documentation.
  • Led virtual meetings to maintain alignment on deliverables and timelines.
  • Managed competing priorities and deadlines in a remote work environment.

Customer Supply Chain Support / Onsite Sales Representative

Fastenal
Albany, GA
07.2023 - 10.2024
  • Resolved customer inquiries and complaints using de-escalation techniques.
  • Provided multi-channel support via phone, email, and live chat.
  • Audited inventory and refined tracking processes for accuracy.
  • Strengthened vendor relationships and improved supply chain workflows.
  • Identified operational inefficiencies and implemented process improvements.

Team Member (Warehouse)

Outdoor Network
Albany, GA
10.2021 - 03.2023
  • Worked in a fast-paced logistics environment; organized warehouse inventory.
  • Operated forklifts and adhered to safety and shipping protocols.
  • Supported internal teams to meet tight production deadlines.

Lead Assistant (Remote Customer Solutions)

WebstaurantStore
08.2019 - 09.2021
  • Delivered real-time support via phone, email, and live chat to business customers.
  • Tracked and resolved support cases using internal ticketing systems.
  • Authored documentation for SOPs and recurring system issues.
  • Handled escalated customer concerns professionally, preserving relationships.

Trainer

Golden Corral
Albany, GA
04.2017 - 01.2017
  • Mentored and trained new hires in service and operational protocols.
  • Delivered a high-quality guest experience and supported team collaboration.

Kitchen Manager

Chipotle Mexican Grill
Palm Beach Gardens, FL
05.2015 - 01.2017
  • Led kitchen staff to increase prep efficiency and reduce food waste.
  • Managed inventory and coordinated deliveries with suppliers.
  • Fostered teamwork and provided feedback for performance improvement.

Education

Bachelor of Science - Information Technology

Strayer University
Columbus, GA
12.2028

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
05-2015

Skills

  • Customer Support (Phone, Email, Live Chat)
  • Conflict Resolution & De-escalation
  • Remote Work Communication Tools
  • Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
  • SOP Documentation & Process Standardization
  • Typing Speed: 40 WPM
  • Cross-Functional Collaboration
  • Inventory & Supply Chain Optimization
  • Data Analysis & Reporting
  • Training & Onboarding Support
  • Project & Administrative Coordination

Timeline

Project Coordinator

Trimark Strategic
10.2024 - 01.2025

Customer Supply Chain Support / Onsite Sales Representative

Fastenal
07.2023 - 10.2024

Team Member (Warehouse)

Outdoor Network
10.2021 - 03.2023

Lead Assistant (Remote Customer Solutions)

WebstaurantStore
08.2019 - 09.2021

Trainer

Golden Corral
04.2017 - 01.2017

Kitchen Manager

Chipotle Mexican Grill
05.2015 - 01.2017

Bachelor of Science - Information Technology

Strayer University

High School Diploma -

Palm Beach Gardens High School

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