Ashley Medrano
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level BPPC position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Processing Coordinator
SOSi Services LLC
09.2023 - Current
- Receive data already gathered by an immigration officer/agent for initial intake of detainees
- Maintain well-being of detainees outside of a secure complex, inventorying, tagging, and store detainee's personal property for tracking purposes
- Communicate in the Spanish language
- Log the status of welfare checks of occupants, visual inspections of temporary holding areas and input information into the appropriate processing system
- Draft and maintain administrative paperwork and reports related to property, transportation and deportation documentation
- Enter data in customer portal, linking family units and family groups (FMU/FMG) in e3
- Store property and conducts inventories
- Conduct roll calls, and performing duties related to care of those in custody
- Update modules with cell assignments and custodial actions (food, medical, phone calls, and other amenities)
Unit Lead/Migrant Services Shelter
Endeavors
04.2021 - 12.2021
- In charge of overseeing a team monitoring employee's productivity making sure all daily tasks were completed.
- Organizing workflow, provided daily performance reports, communicating with management accordingly.
- Assisted with any workflow that was not completed.
- Ensured that clients had access to all services provided at the shelter including meals, bedding, clothes, and personal hygiene supplies as needed.
- Completed rounds throughout the shift, to ensure all services are running smoothly.
- Maintained a clean, safe, secure, and stable center; cleaned and organized the center and maintained child-friendly spaces.
- Assisted with client intakes and orientation and supported travel arrangements for clients.
- Answered any client questions regarding services.
- Completed inventory of supplies and restocked for next day operations.
- Participated in all program meetings and fully engaged as a member of the team.
- Complied with all policies, procedures and protocols including adherence to the Child Safeguarding.
- Other related duties as assigned.
Shelter Support/ Homeless Shelter
Endeavors
04.2020 - 04.2021
- Assisted with keeping the shelter spaces clean and organized.
- Ensured that all activities, incidents and needs of the shelter spaces and clients are communicated to the appropriate members for assistance
- Also assisted with intake and departing process of all residents at shelter.
- Answered and directed incoming calls, provided the necessary information.
- Communicated and collaborated with other departments and employees and outside agencies;
- Maintained completed and organized client files;
- Enter relevant data in system accurately and according to Shelter policies and procedures;
- Assisted in keeping count of bed space and updated in system.
- Maintained adequate and organized stock of office and cleaning supplies and hygiene items; distribute hygiene items to clients as needed;
- Prepared Incident Reports (IR)and other reports;
- Maintained a clean, organized work area; wipe down counters and chairs on every shift;
- Assisted the Facilities staff in maintaining a clean, safe working and living environment for the staff and visitors;
- Perform other duties as required.
Direct Care Staff (UAC)
Endeavors
08.2018 - 01.2019
- Provided supervision and care of all UAC
- Delivered services and performed the duties required to maintain daily operations of a residential care program for children and youth.
- Conducted intake services for incoming UC to include completing the necessary paperwork and assessment, providing the UC with an overview of the program services, and assist with the initial placement; assist with new UC orientation
- Provided basic needs to UC upon arrival to the program, which included meals, clothing, hygiene products, shower, bedroom assignment; support routines of UC through assistance and supervision of wake-up, bedtime, personal care, completion of chores, homework, meals, recreational activities, and laundry
- Performed behavior management, oversee therapeutic activities, and crisis intervention
- Supervised UC and set appropriate behavior limits in accordance with the UC’s individual treatment and behavior plan and ORR standards
- Provided appropriate intervention to ensure UC safety and well-being; provide 1:1 monitoring of medical, mental health and/or behavioral as directed by management or a member of the clinical or multidisciplinary team
- Cleaned, organized, and maintained the UC living space to provide a safe environment
- Observed UC and provided feedback for the purpose of updating the UC’s behavior plans or improving their basic living and environment
- Conducted regular and consistent 15-minute headcounts of UC under care
- Other duties as assigned.
Customer Service Representative
GC Services
01.2018 - 07.2018
- Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Assistant/Externship
Project Vida Montana Vista
05.2016 - 06.2016
- Provided direct health services and administrative support for the medical center which provides services to the local and surrounding communities
- Assured professional representation and maintained customer service standards while performing a broad-range of front-office reception, administrative support, and back office accountabilities.
Education
High School Diploma Or GED -
El Paso Academy
El Paso, TXDiploma in Administration Skills -
Vista College
El Paso, TX06.2016
Skills
- Bilingual
- Computer Proficiency
- Data Analysis
- Workflow Coordination
- Problem Solving
- Decision Making
- Customer Service
- Organizational Skills
- Adaptable/ Responsible
- Multitasking and Organization
personal information
Willing To Relocate
Timeline
Processing Coordinator
SOSi Services LLC
09.2023 - Current
Unit Lead/Migrant Services Shelter
Endeavors
04.2021 - 12.2021
Shelter Support/ Homeless Shelter
Endeavors
04.2020 - 04.2021
Direct Care Staff (UAC)
Endeavors
08.2018 - 01.2019
Customer Service Representative
GC Services
01.2018 - 07.2018
Medical Assistant/Externship
Project Vida Montana Vista
05.2016 - 06.2016
High School Diploma Or GED -
El Paso Academy
Diploma in Administration Skills -
Vista College
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