Ashley Medrano
Olive Branch,MS
Summary
Seasoned Client Support Supervisor with a proven track record at Barrett Distribution Centers, showcasing exceptional leadership and problem-solving skills. Expert in enhancing customer satisfaction and streamlining project implementation, backed by robust knowledge in Microsoft Office and warehouse management. Achieved significant improvements in process efficiencies and compliance standards, demonstrating a strong blend of technical proficiency and team mentorship.
Overview
15
15
years of professional experience
Work History
Client Support Supervisor
Barrett Distribution Centers
Memphis, US
01.2022 - Current
- Collaborated with other departments such as sales, marketing, product development
- In order to ensure successful implementation of projects for clients
- Provided guidance and mentorship to junior members of the client support team
- Monitored incoming tickets and assigned tasks to appropriate personnel as needed
- Resolved customer inquiries in a timely manner, while maintaining high levels of customer satisfaction
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Ensured adherence to service level agreements between the company and its clients through regular follow-ups with clients regarding their service experience
- Recruited, interviewed, and hired volunteers and staff
- Served as an escalation point for complex technical issues requiring advanced troubleshooting techniques
- I identified trends in customer complaints and reported them to the management team
- Investigated reported and identified compliance issues against accepted standards
- Reviewed and updated existing compliance policies and procedures
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
- Collaborated with other departments to identify areas for improvement in processes and procedures related to project planning
- Distributed work orders to departments
- Produced SOPs to document workplace procedures and optimize productivity through standardization
- Delegated work to staff, setting priorities and goals
- Guided employees in handling difficult or complex problems
- Created reports on daily, weekly, monthly basis related to customer service activities
- Evaluated employee performance reviews based on specific criteria set forth by management
Administrative Assistant
Barrett Distribution Centers
Memphis, US
05.2021 - 01.2022
- Assist General Manager with day-to-day correspondence
- Maintain a running headcount report, daily activity report, turnover report, etc
- Organize meetings and lunches
- Order supplies needed for operations and office
- Verify various invoices
- Assist css team with any work needed when possible
Production Lead/ Administrative Shipping Clerk
FHI
Collierville, US
06.2019 - 04.2021
- Operated order picker and reach truck to assist team in picking s5
- Compared shipping orders and invoices against contents received to verify accuracy
- Produced reports outlining assessments completed and follow-up recommendations
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance
- Assisted in training personnel on newly implemented procedures outlined in the SOP manual
- Assisted with the development of an SOP manual for purchasing procedures
- Ensured all SOP documentation was up-to-date by regularly reviewing policies and procedures
Unarmed Security Guard
Allied Universal
Memphis, US
09.2018 - 06.2019
- Secure premises and personnel by patrolling property
- Monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Provide excellent customer service
- Adhere to all company service and operating standards
- Remain in compliance with local, state and federal regulations
- Respond to emergencies to provide necessary assistance to employees and customers
- Protect the company's assets relative to theft, assault, fire and other safety issues
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident
Material Handler
Herbal Distribution
Memphis, US
03.2014 - 10.2016
- Utilize Pick-by-light system
- 2D Barcode scanner
- Assemble orders
- Pack out orders
- Maintain inventory levels
- Input orders into computer to send to pickers
- Mark each region order is to be sent to
- Ensure correct trailers are in the correct doors
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Kept storage areas organized, clean and secure to fully protect company assets
- Used hand-held scanners and physical logs to accurately track item movements
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
- Removed jams and unblocked conveyor system to maintain flow of goods
- Demonstrated and applied product knowledge of all company items
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Packed items into appropriate containers for shipment
Shift Leader/Server
O’ Charley’s
Bartlett, US
02.2010 - 03.2014
- Prepare server-side work
- Train new employees
- Quality Assurance
- Maintain server cash drops end of shift
- Sale products
- Provide Customer service
Education
High School Diploma -
Westside High School
05.2008
Skills
- Shift Management
- Inventory Control
- Customer service
- Supervising Experience
- Microsoft Functions
- Quality Assurance
- Warehouse Management
- ERP systems
- Client relationship building
Timeline
Client Support Supervisor
Barrett Distribution Centers
01.2022 - Current
Administrative Assistant
Barrett Distribution Centers
05.2021 - 01.2022
Production Lead/ Administrative Shipping Clerk
FHI
06.2019 - 04.2021
Unarmed Security Guard
Allied Universal
09.2018 - 06.2019
Material Handler
Herbal Distribution
03.2014 - 10.2016
Shift Leader/Server
O’ Charley’s
02.2010 - 03.2014
High School Diploma -
Westside High School
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