Ashley Medrano

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.

• Trained new Patient Registrars in best practices, fostering consistency in work quality across the team members.

• Facilitated timely check-in by greeting visitors and establishing purpose of visits.

• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.

• Coordinated with staff to process and direct patients to appropriate departments.

• Used Epic to schedule and manage patient appointments.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.

• Performed various administrative tasks by filing, copying and faxing documents.

• Prepared and processed patient referrals and transfer requests.

• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.

• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.

• Served as a mentor for new staff, providing guidance and support throughout their employment.

• Implemented innovative training methods, help deliver training sessions and workshops, ensuring that employees have access to the necessary skills and knowledge assisted in the development of new curriculum materials to enhance overall learning experiences for staff.

• Collaborate with HR and Learning & Development teams to align training efforts with organizational goals and employee needs.

• Oversaw the scheduling of all warehouse training sessions, ensuring optimal attendance without disrupting daily operations.

• Trained employees in safety in robotics, pallet jack and other equipment used.

• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

• Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.

• Unpacked and repacked items in different quantities and configurations for shipment.

• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

• Disbursed cash and checks accurately while maintaining security of cash drawers.

• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

• Processed customer transactions promptly, minimizing wait times.

• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• Increased cross-selling opportunities by identifying customer needs and recommending appropriate services.

• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

• Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

• Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.

• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.