Kimberly Jensen
Deer Park,NY
Summary
Resourceful and personable Sales and Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Collaborative and deternmined to meet deadlines in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Sales and Services Coordinator
Sephora, USA.
10.2022 - Current
- Communicated with Brand Partners on metrics, ranking, and event performance.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Set individual and team goals to meet store metrics and penetration of sales goals.
- Managed event logistics and operations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Produced weekly reports to analyze performance against team goals.
- Proven ability to learn quickly and adapt to new situations.
Senior Skincare Advisor
Sephora
09.2016 - 11.2019
- Examined merchandise and took inventory to identify items to up-stock and replenish.
- Analyzed skin condition and made appropriate product recommendations.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
Retail Operations and Event Lead
Heritage Distilling Company
08.2021 - 09.2022
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Education
Certification - Emergency Medical Services: EMT-B
Nassau County Fire Service Academy
Old Bethpage, NY08.2017
Certification - Medical Assisting
Western Suffolk Boces
Huntington, NY06.2014
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.2014
Skills
- Program Optimization
- Sales Tracking
- Program Monitoring
- Administrative Management
- Store Layouts
- Hiring and Onboarding
- Business Leadership
- Interviewing and Prescreening
- Event Sales
Timeline
Sales and Services Coordinator
Sephora, USA.
10.2022 - Current
Retail Operations and Event Lead
Heritage Distilling Company
08.2021 - 09.2022
Senior Skincare Advisor
Sephora
09.2016 - 11.2019
Certification - Emergency Medical Services: EMT-B
Nassau County Fire Service Academy
Certification - Medical Assisting
Western Suffolk Boces
High School Diploma -
Lindenhurst Senior High School
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