Ashley Melcher
Management And Marketing
Valparaiso,IN
Summary
Organized and self-motivated professional with a Bachelor’s in Business Management and a strong background in leadership, customer service, and marketing. Skilled in scheduling, team coordination, client relations, and front-desk operations, with experience fostering positive environments and ensuring operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Clean Your Dirty Face
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Store Manager
Brother's Creamery
06.2024 - 11.2025
- Train, schedule, and supervise staff to create an efficient team and positive environment
- ServSafe Food Manager Certified; help maintain cleanliness and employee compliance with health and safety regulations
- Handle customer inquiries and resolve complaints to increase customer satisfaction and loyalty
Shift Manager
Issa Vibe Café
04.2023 - 04.2024
- Ensured a smooth-running shift and assigned tasks to employees
- Maintained the highest standards of conduct and service to support company reputation
- Developed the company's website
- Created social media content and managed the company accounts
Marketing Intern (Remote)
Love and Chew
09.2022 - 03.2023
- Assist marketing team with specific projects as needed, including graphic design
- Reach out to new influencers/affiliates to partner with our company or sign up for our Ambassador Program
- Market the company products in creative ways through social media platforms (Instagram, LinkedIn, Facebook, and TikTok) to help bring in new customers
Assistant Store Manager
Smoothie King
05.2021 - 01.2022
- Recruited, interviewed, and hired qualified employees
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Answered customer health and wellness questions regarding our products and addressed problems or complaints in person and via phone
- Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers
Warehouse Assistant Manager
Sports Interiors
08.2019 - 08.2020
- Organized warehouse design to maximize space for stock
- Loaded trucks for outbound orders and unloaded trucks for inbound orders
- Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance
- Prepped material for deliveries and installed light fixtures at several job sites, including Ohio State University
Education
Bachelor of Science - Management, Marketing
Purdue University Northwest
Skills
Mentoring and Leading
Certification
ServSafe Manager Certified
Timeline
Receptionist
Clean Your Dirty Face
10.2024 - Current
ServSafe Manager Certified
09-2024
Store Manager
Brother's Creamery
06.2024 - 11.2025
Shift Manager
Issa Vibe Café
04.2023 - 04.2024
Marketing Intern (Remote)
Love and Chew
09.2022 - 03.2023
Assistant Store Manager
Smoothie King
05.2021 - 01.2022
Warehouse Assistant Manager
Sports Interiors
08.2019 - 08.2020
Bachelor of Science - Management, Marketing
Purdue University Northwest
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