Ashley Melendez
Irving,TX
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.
Overview
8
8
years of professional experience
Work History
HR Intern/Office Assistant
Legacy Contractors
06.2018 - 12.2023
- Conducted full-cycle recruitment process, from reviewing resumes to scheduling interviews, ensuring smooth and efficient process
- Managed employee records and updated HR databases with new hire information, maintaining accurate and up-to-date records
- Collaborated with team members to plan and execute employee engagement activities, fostering a positive work environment
- Provided comprehensive administrative support by answering phones, managing correspondence, and handling office tasks efficiently
- Organized and maintained office files, ensuring easy access to important documents and accurate record-keeping.
Front Desk Receptionist
Eye Doctor's Office and Eye Gallery
06.2017 - 06.2018
- Managed incoming and outgoing mail, packages, and deliveries
- Scheduled appointments and maintained calendars
- Performed general administrative tasks such as data entry, filing, and photocopying
- Assisted with order entry and inventory management
- Provided exceptional customer service to ensure client satisfaction
- Maintained cleanliness and organization of the front desk area
- Billed customer insurance for products and appointments
- Scheduled appointments, followed up with patients on appointments, cancellations, etc
- Checked patients in, assisted with new patient documentation, etc
- Scanned/faxed documents and assisted with filing of patient documentation.
Cash Wrap Coordinator
Sephora
11.2015 - 06.2017
- Lead and set an example for cashiers in providing exemplary customer service
- Communicate Beauty Insider program and perks to clients at the cash wrap
- Monitor daily, weekly, monthly sales, and Beauty Insider results with management
- Supervise and train cashiers in client service skills, cash handling, and checkout processes
- Coach cashiers to achieve goals in various metrics related to customer experience
- Maintain proper staffing levels in store while adhering to budget goals
- Balance cash registers and track unbalanced registers
- Ensure all cash handling policies and procedures are followed
- Encourage cross-training between seasoned and new cashiers
- Conduct product knowledge training for cashier staff.
Skills
- Communication skills
- Employee relations
- Organizational skills
- Time management
- Management
- Microsoft office
- Bilingual
- Payroll Processing
- Benefits Administration
- Organizational abilities
- Workday
- Paycom
Languages
English
Native or Bilingual
spanish
Native or Bilingual
Timeline
HR Intern/Office Assistant
Legacy Contractors
06.2018 - 12.2023
Front Desk Receptionist
Eye Doctor's Office and Eye Gallery
06.2017 - 06.2018
Cash Wrap Coordinator
Sephora
11.2015 - 06.2017
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