ASHLEY MELGAR
San Ysidro,CA
Summary
I am a current student at La Mesa College looking to join your workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Always dependable and reliable, ready to learn and grow with your company. From working with customers 24/7 I managed to gain exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. I've been committed to providing superior customer service and creating a welcoming and enjoyable atmosphere virtually and in person. Very resourceful with a passion for growth and efficiency to meet company needs and increase service value. Versatile Business Development Associate highly effective at generating leads, developing pipelines, and closing sales. Offering to identify new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition. In the end I've managed to gain many skills to make sure things get done and achieve company goals.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Murrietas Mexican Restaurant
06.2021 - Current
- Take reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience
- Organized reservations for large parties and special events in accordance with company policies
- Managed the seating chart efficiently by rotating tables as needed during busy periods as well as alternating turns in different sections so it was sufficient for each server
- Trained new hires related to hosting duties such as greeting customers and assigning seating arrangements
- Followed safety procedures including proper food handling techniques in order to prevent cross-contamination or other health hazards
Business Development Coordinator
Chula Vista Honda
01.2024 - 09.2024
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Answer phone calls for Chula Vista Honda, Chula Vista Ford, Chula Vista KIA, Imperial Valley Honda, Imperial Valley GMC, Imperial Valley Hyundai for either sales, service or the parts department.
- When receiving a sales call I would direct them to the correct department. Help them out to try and bring them in person, answering their questions, promoting deals we have.
- Customers would inquire online so while doing this I would also do follow ups with past 3 day customers by calling, messaging and emailing them on the vehicle they inquired for.
- Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
- Assisted management in setting annual revenue goals based on historical data analysis and market projections.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed business pipeline using cold and warm techniques.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Managed needs of more than 30 customers at once using strong prioritization and multitasking abilities.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Optimized email campaigns to increase open and click-through rates.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Worked with sale representatives, sales managers and finance to bring customers in.
Education
BACHELOR OF BUSINESS -
San Diego Mesa College
San Diego, CA01.2027
Skills
- Performance improvement
- Interactive communication skills
- Service Prioritization
- Dining Room Management
- Menu Memorization
- Hospitality service expertise
- Food preparation and safety
- To-Go Order Preparation
- Dining area maintenance
- Kitchen staff coordination
- Customer Preferences
- Customer Service
- Strong multitasking
- Active Learning
- Greeting guests
- Conflict Resolution
- Customer Acquisition
- Lead prospecting
- Experience management
- Cash Handling
- CRM training
- Sales follow-up
- Customer Relationship Management
- Staff Training
- Brand Awareness
- Web technologies and services
- Continuous professional improvement
- CRM Software
- Email campaigns
- Consultative Sales
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Critical Thinking
- Scheduling
- Handling Complaints
- Relationship Building
- Coordinating tasks
- CRM Management
- Creative Thinking
- Active Listening
- Professionalism
- Written Communication
- Strategic Marketing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Business Development Coordinator
Chula Vista Honda
01.2024 - 09.2024
Restaurant Hostess
Murrietas Mexican Restaurant
06.2021 - Current
BACHELOR OF BUSINESS -
San Diego Mesa College