Hi, I’m
Ashley Melton
Vincennes,IN
Summary
Dynamic Merch Manager with a proven track record at Dollar Tree, excelling in operations management and customer service. Skilled in team leadership and complex problem-solving, I significantly enhanced customer satisfaction and team performance. Expert in multitasking and active listening, I thrive in fast-paced environments, consistently delivering results beyond expectations.
Overview
6
years of professional experience
Work History
Dollar Tree
Merch Manager
04.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Salvation Army Family Thrift Store
Call Operator
10.2018 - 01.2019
Job overview
- Managed availability of service through management of shared calendar solution.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Elevated the quality of customer interactions by closely adhering to company guidelines and maintaining a professional demeanor at all times.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
- Contributed to the development of standardized call scripts, ensuring consistency and clarity in communication with clients across the team.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Education
Robinson High SchoolRobinson, IL
Diploma from General
Skills
Team Leadership
- Productivity Performance
- Managing Cash Register
- Managing Operations and Efficiency
- Overseeing Employees
- Schedule Preparation
- Job Assignments
- Employee Training
Time Management
Verbal and written communication
Complex Problem-Solving
Operations Management
Schedule Preparation
Customer Service
Computer Skills
Effective Communication
Positive Attitude
Multitasking
Hiring and Training
Staff Training
Scheduling and Coordinating
Good Judgment
Active Listening
Reliability
Timeline
Merch Manager
Dollar Tree
04.2021 - Current
Call Operator
Salvation Army Family Thrift Store
10.2018 - 01.2019
Robinson High School
Diploma from General