Hi, I’m
Ashley Melton
Vincennes,IN
Summary
Dynamic Merch Manager with a proven track record at Dollar Tree, excelling in operations management and customer service. Skilled in team leadership and complex problem-solving, I significantly enhanced customer satisfaction and team performance. Expert in multitasking and active listening, I thrive in fast-paced environments, consistently delivering results beyond expectations.
Overview
6
years of professional experience
Work History
Dollar Tree
Merch Manager
04.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Salvation Army Family Thrift Store
Call Operator
10.2018 - 01.2019
Job overview
- Managed availability of service through management of shared calendar solution.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Elevated the quality of customer interactions by closely adhering to company guidelines and maintaining a professional demeanor at all times.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
- Contributed to the development of standardized call scripts, ensuring consistency and clarity in communication with clients across the team.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Education
Robinson High SchoolRobinson, IL
Diploma from General
Skills
Team Leadership
- Productivity Performance
- Managing Cash Register
- Managing Operations and Efficiency
- Overseeing Employees
- Schedule Preparation
- Job Assignments
- Employee Training
Timeline
Merch Manager
Dollar Tree
04.2021 - Current
Call Operator
Salvation Army Family Thrift Store
10.2018 - 01.2019
Robinson High School
Diploma from General