ASHLEY MENA
Casa Grande,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
GM Financial
05.2021 - Current
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
CUSTOMER SERVICE ADVOCATE
VERIZON
11.2019 - 05.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
SALES & SUPPORT REPRESENTIVE
GODADDY
05.2018 - 10.2019
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
- Recorded and analyzed sales trends to assist with development of sales strategies.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
DR. DISH ADVANCED TECHNICAL SUPPORT AGENT
DISH NETWORK
09.2015 - 04.2018
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Fielded average of 75 inbound phone calls to deliver support and remotely resolve service issues.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor's in Finance -
Southern New Hampshire University
DIPLOMA - GENERAL STUDIES
CASA GRANDE UNION HIGH SCHOOL
05.2007
Skills
- Research
- Information Security
- Spreadsheet Management
- Filing
- Presentation Design
- Scheduling
- Calendar Management
- Appointment Scheduling
- Invoice Processing
- Meeting planning
- Travel Coordination
- Minute Taking
Activities
- BRAND AMBASSADOR- GM FINANCIAL
- PIT CREW MEMBER- GM FINANCIAL
- GMFUTURE COMMITTEE MEMBER- GM FINANCIAL
- CELEBRATION CAPTAIN- GM FINANCIAL
- ENGAGEMENT COMMITTEE- GM FINANCIAL
Timeline
Administrative Assistant
GM Financial
05.2021 - Current
CUSTOMER SERVICE ADVOCATE
VERIZON
11.2019 - 05.2021
SALES & SUPPORT REPRESENTIVE
GODADDY
05.2018 - 10.2019
DR. DISH ADVANCED TECHNICAL SUPPORT AGENT
DISH NETWORK
09.2015 - 04.2018
Bachelor's in Finance -
Southern New Hampshire University
DIPLOMA - GENERAL STUDIES
CASA GRANDE UNION HIGH SCHOOL