ASHLEY MENDEZ
Donna,TX
Summary
Dependable Customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Consistent positive interactions with customers and knowledge of time management. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Hardworking and reliable, focused on going above and beyond to support team and serve customers.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
HEB
Pharr, Texas
08.2016 - Current
- Addressed customer concerns and complaints and resolved issues promptly
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Responded to questions and followed up on customer interactions
- Offered products and services to meet customers' needs and goals
- Supported team members and management by going above and beyond to meet goals.
Education
High School Diploma -
Psja North Early College High School
Pharr, TX05.2016
Skills
- Positive Attitude
- Active Listening
- Task Prioritization
- Motivation
- Excellent customer service skills
- Writing and Typing Skills
- Creative Problem Solving
- Multitasking
- Organizational Skills
Timeline
Customer Service Assistant
HEB
08.2016 - Current
High School Diploma -
Psja North Early College High School