Ashley Mendez
Mescalero,NM
Summary
Seasoned Desk Supervisor with background in hospitality management. Demonstrated ability to manage front desk operations, oversee staff performance, and ensure high levels of customer satisfaction. Strong interpersonal skills and problem-solving abilities leveraged to enhance workflow efficiencies. Proven track record in conflict resolution and fostering a positive work environment.
Overview
1
1
year of professional experience
Work History
Ski School Sales Desk Supervisor
Ski Apache
Alto, NM
09.2017 - 04.2018
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Resolved customer complaints efficiently and professionally.
- Coordinated with other departments to ensure smooth workflow.
- Created monthly reports on regional sales performance and presented to upper management.
- Planned and coordinated staff training sessions for new and existing employees.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Developed and implemented sales strategies to increase customer base.
- Ensured compliance with company policies and procedures related to sales operations.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Administered payroll system for ski/snowboard instructors and cashiers.
- Attended a 5-day Siriusware Software Training in Baltimore, Maryland.
- Successfully managed guest needs in high-pressure situations with limited resources.
- Maintained responsibility for EOD closeout procedures and secure transport of cash to bank vault.
- Managed and coordinated employee work schedules
Gathering of Nations Buffet Server
Inn Of The Mountain Gods Resort and Casino
Mescalero, NM
04.2017 - 09.2017
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and confirmed complete orders.
Ski School Sales Ticket Agent
Ski Apache
Alto, NM
10.2016 - 04.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Successfully marketed and sold Ski tickets and lessons to customers of all ages.
- Processed credit card transactions quickly and securely.
- Delivered exceptional customer service by maintaining composure in challenging situations.
Education
GED -
Mescalero Apache School
Mescalero, NM05-2006
Skills
- Policy Enforcement
- Staff Training and Development
- Decision-making capabilities
- Task Delegation
- Computer Reservations Systems
- Safety and security procedures
- Payment oversight
- Conflict and issue documentation
- Guest amenities
- Reservations Management
- Documentation And Reporting
- Quality Assurance
- System updates
- Cash control
- Team Training
- Strategic Planning
- Sales expertise
Timeline
Ski School Sales Desk Supervisor
Ski Apache
09.2017 - 04.2018
Gathering of Nations Buffet Server
Inn Of The Mountain Gods Resort and Casino
04.2017 - 09.2017
Ski School Sales Ticket Agent
Ski Apache
10.2016 - 04.2017
GED -
Mescalero Apache School