Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Mendez

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Hostess

Canarys
03.2015 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Receptionist

Counselors Title
09.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.

Optometrist Assistant

Dr. Richard E. Hults
02.2017 - 05.2019
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Receptionist

Marlin Manufacturing Corporation
06.2013 - 06.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

John Marshall High School
3952 W. 140th St. Cleveland, Ohio 44111
06.2013

Skills

  • Data Entry
  • Directing Calls
  • Time Management
  • Optimizing Team Performance
  • Client Satisfaction
  • Scheduling
  • Customer service

Timeline

Receptionist

Counselors Title
09.2020 - 02.2021

Optometrist Assistant

Dr. Richard E. Hults
02.2017 - 05.2019

Hostess

Canarys
03.2015 - Current

Receptionist

Marlin Manufacturing Corporation
06.2013 - 06.2015

High School Diploma -

John Marshall High School

Similar Profiles

CREATE PROFILE