Ashley Mendiola
San Antonio,TX
Summary
Dedicated and diligent employee with a strong focus on customer service, multitasking, and time management. Committed to providing each customer with a positive and unforgettable experience. Skilled in efficiently handling multiple tasks simultaneously, ensuring exceptional service delivery. Aiming to contribute expertise in creating a seamless and enjoyable customer journey.
Overview
10
10
years of professional experience
Work History
Supervisor
Victoria's Secret & PINK
11.2023 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Conducted professional bra fittings for customers, assessing their needs and recommending appropriate sizes and styles.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Greeted customers to determine wants or needs.
- Created attractive window displays that promoted upcoming sales events.
- Trained new employees on company policies related to bra fittings.
- Developed relationships with regular customers providing them with personalized service.
Teller
Frost Bank
05.2018 - 02.2022
- Provided exceptional customer service while accurately processing routine transactions.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Built and maintained client relationships through quality, personalized interactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Prepared official checks for customer and internal bank needs.
- Explained the features of various banking products available to customers.
- Balanced cash drawers on a daily basis.
- Processed wire transfers for customers both domestically and internationally.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Catering Manager
Gradys BBQ
06.2015 - 05.2018
- Ensured the quality of ingredients used in meals served at catered events.
- Resolved problems or concerns to satisfaction of involved parties.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Delegated work to staff, setting priorities and goals.
- Prepared and led food service training programs to teach staff various tasks.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX06-2018
Skills
- Excellent Communication Skills
- Qualified in Commercial Servicing
- Cash Handling
- Customer Service
- Team Leadership
- Goal-Driven
- Exceeding Customer Expectations
- Customer Relationship Building
Education and Training
other
Timeline
Supervisor
Victoria's Secret & PINK
11.2023 - Current
Teller
Frost Bank
05.2018 - 02.2022
Catering Manager
Gradys BBQ
06.2015 - 05.2018
High School Diploma -
Earl Warren High School