Ashley Mendoza
Odessa,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable leader specializing in team leadership and strategic planning.
Overview
14
14
years of professional experience
Work History
ELAR Teacher
ECISD
Odessa
07.2021 - 03.2024
- Enhanced student comprehension by incorporating a diverse range of instructional materials and resources.
- Increased student engagement and participation through the implementation of interactive group projects and activities.
- Promoted inclusivity and diversity within the classroom by tailoring lesson content to accommodate various learning styles and backgrounds.
- Improved reading proficiency levels by consistently monitoring progress using data-driven assessments and targeted interventions.
Appraiser
Appraisal District
Odessa
12.2019 - 05.2021
- Enhanced appraisal accuracy by conducting thorough research and utilizing industry-leading tools.
- Completed comprehensive property inspections for accurate and reliable valuation assessments.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Collaborated with real estate agents, lenders, and homeowners to gather essential information for appraisals.
Customer Service Supervisor
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
07.2015 - 06.2018
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Third Key Holder
Claire's Boutique
Eagle Pass, TX
05.2010 - 06.2015
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
Education
Bachelor of Science - Business Administration
Sul Ross State University
Alpine, TX05.2019
Skills
- Complaint resolution
- Data Collection
- Paperwork Processing
- Documentation
- Account updating
- Dispute Resolution
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
ELAR Teacher
ECISD
07.2021 - 03.2024
Appraiser
Appraisal District
12.2019 - 05.2021
Customer Service Supervisor
Kickapoo Lucky Eagle Casino Hotel
07.2015 - 06.2018
Third Key Holder
Claire's Boutique
05.2010 - 06.2015
Bachelor of Science - Business Administration
Sul Ross State University