Ashley Mendoza

• Account representative for Pfizer, Moderna & Fisher Clinical Services.
• Leveraged Salesforce to efficiently manage data and strengthen customer relationships
• Utilize and manage TMS (Transportation Management System) reports ensuring full circle service.
• Utilize data analytics to identify the most efficient and cost-effective solutions
• Pioneered innovative solutions to enhance service efficiency and documented process into SOPs.
• Proactively conducted regular client meetings to explore cost-saving, assess in-progress shipments, and evaluate the overall health of the relationship, fostering and sustaining robust client connections.
• Owned end-to-end coordination of shipments, managing the entire process from job creation in Salesforce through successful delivery.

• Account representative for Alexion Pharmaceuticals/ AstraZeneca.
• Negotiated favorable shipping rates with carriers, resulting in significant cost savings for clients without compromising service quality.
• Engage in regular team meetings to assess progress and collaboratively explore innovative strategies for enhancing business operations.
• Generate clear and concise progress reports for clients and upper management to communicate our achievements, opportunities, and ongoing developments.
• Coordinate shipping request for expedited delivery and documented accurately to ensure maximum customer satisfaction.

• Coordinated shipping request for expedited delivery,ensuring accurate documentation.
• Provided Excellent Customer Service to internal and external clients
• Vetted domestic jobs according to established procedures, ensuring data integrity.
• Coordinated shipment delivery with gateway offices, agents, and consignees, ensuring seamless
  operations.

• Led a small team of multi-faced technicians that focused on home improvements.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Cut cost and improved efficiency through effective routing, strategic scheduling and streamlined operations.
• Acted as liaison between sales team and clients to maximize customer retention and improve customer satisfaction.

• Maintained records of student's assessment results, progress, feedback, or school performance, ensuring the confidentiality of all records.
• Managed and mentored other reading tutors to ensure optimal results and compliance.
• Maintained a close relationship with the parents and informed them of their child's progress.

Cum Laude Graduate

• Summa Cum Laude Graduate
• 3.9GPA