Ashley Mercado
Miramar,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transportation Associate MIA5
Amazon
08.2020 - Current
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Reported vehicles with defects to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of truck and trailer.
- Operate motor vehicles in yard to move trailers from and to parking spots, dock doors and offsite yard.
- Ensure all trailers arrive and depart on time.
- Conduct yard audits making sure all trailers virtually and physically match.
- Support site operations team.
Learning Ambassador
Amazon MIA7
01.2020 - 08.2020
- Demonstrated adaptability by cross-training in multiple roles within the department, increasing overall workforce flexibility.
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
- Supported customer satisfaction efforts through prompt resolution of damaged goods or discrepancies as needed.
- Verified condition of items being returned to assure quality standards were achieved.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
Warehouse Associate MIA5
Amazon
07.2019 - 01.2020
- Inbound processing and sorting of customer packages.
- Operated equipment while observing standard safety procedures.
- Assembled pallets for secure transportation of customers packages.
- Loaded/unloaded packages onto and off of trucks for shipment.
- Consistently lifted materials weighing as much as 40 pounds.
- Worked safely around moving machinery.
Store Manager
Elegant Beauty Supplies
08.2016 - 06.2019
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assisted in recruiting, hiring and training of team members.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reported issues to higher management with great detail.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
Kohls
08.2012 - 12.2015
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Dolphin Park High School
Miramar, FL12.2012
Skills
- Adaptability and Flexibility
- Critical Thinking
- Job Planning
- Attention to Detail
- Warehouse Safety
- Yard Operations Support
Certification
Amazon CMVOT Trained
TDR Certified
CDL
CPR
Timeline
Transportation Associate MIA5
Amazon
08.2020 - Current
Learning Ambassador
Amazon MIA7
01.2020 - 08.2020
Warehouse Associate MIA5
Amazon
07.2019 - 01.2020
Store Manager
Elegant Beauty Supplies
08.2016 - 06.2019
Sales Associate
Kohls
08.2012 - 12.2015
High School Diploma -
Dolphin Park High School