Ashley Merced
Rochester,NY
Summary
I'm a hard worker with many years of experience.when I work I always give110% at all times. I'm an asset to all work places in the past and will continue for whom I work in the future. I stay focused on my work and look for ways to perfect my knowledge for my position. No job is too little for me I love to be my best at everything I do. I am a proud mom of three children and enjoy showing them what hard work pays off. I enjoy working and take pride in everything I do. I work well with others and can also keep up on my own. Seeing people happy makes me feel accomplished and proud of myself. Overall I love being the person putting a smile in someone's face.
Overview
15
15
years of professional experience
Work History
Housekeeper
Frontier Management
05.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintenance tech work
- Dusted picture frames and wall hangings with cloth.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Housekeeper
The Province
07.2016 - 12.2019
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Operated power equipment tools such as backpack vacuums and floor sweepers
- Adhered to professional house cleaning checklist
- Restocked room supplies such as facial tissues for personal touch with every job
- Accepted accountability for all assigned building keys, master keys and access cards
- Responded to requests from patrons for linens and toiletries
- Verified cleanliness and organization of storage areas and carts
- Dusted picture frames and wall hangings with cloth
- Kept building entryway glass clean and polished for professional presentation
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
- Waxed and polished wood floors and other woodwork
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Established and maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Disposed of trash and recyclables each day to avoid waste buildup
Supervisor
Sheen & Shine
01.2013 - 08.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
- Maintained compliance with company policies, objectives and communication goals
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes
- Set overall vision and provided team leadership
- Monitored workshop work flow for over50 employees
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Shift Leader
Wilson Farms
01.2010 - 10.2013
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs
- Alerted customers to upcoming sales events and promotions
- Trained new employees and delegated daily tasks and responsibilities
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day
- Tracked daily production, inventory usage and any notable incidents on behalf of Job titles to support operational planning and strategic decision making
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Cultivated professional working relationships with peers, Job titles and Job titles using various skills, including Skill and Skill
Education
Diploma - undefined
Eastridge High School
Rochester, NY06.2010
Skills
- Housekeeping
- Vacuuming
- Window cleaning
- Mopping and sweeping
- Floor scrubber machines
- Vacuuming and sweeping
- Dusting furniture
- Cleaning bathrooms
- Residential cleaning
- Cleaning techniques
- Building maintenance
Languages
Spanish
Additional Information
- Bilingual
- Valid drivers license
Timeline
Housekeeper
Frontier Management
05.2022 - Current
Housekeeper
The Province
07.2016 - 12.2019
Supervisor
Sheen & Shine
01.2013 - 08.2016
Shift Leader
Wilson Farms
01.2010 - 10.2013
Diploma - undefined
Eastridge High School
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