Ashley Merchant
Conroe,TX
Summary
Aspiring medical professional with experience in customer service, childcare, and hospitality. Strong communication, problem-solving, and multitasking skills developed through roles in sales and hosting. Babysitting has reinforced my ability to provide compassionate and attentive care while managing responsibilities. Adept at building relationships and adapting to diverse needs in fast-paced environments. Committed to applying these skills to a career in healthcare with a focus on patient-centered care.
Overview
4
4
years of professional experience
Work History
HOTWORX Sales Associate
HOTWORX
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Babysitter
Independent Contractor - Self Employed
10.2021 - Current
- Planned fun outings and educational activities to keep children entertained.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Developed system for efficiently managing daily routines, reducing morning stress.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Encouraged positive behavior and manners through example and gentle guidance.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Coordinated outdoor activities to promote physical health and exploration.
- Provided first aid and care, ensuring child safety at all times.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Helped children learn how to complete small chores appropriate for age level.
- Monitored children's activities to verify safety and wellbeing.
Hostess
Fajita Jacks
06.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
Education
No Degree - Associates of Arts
Lone Star College
The Woodlands, TXHigh School Diploma -
Lake Creek High School
Montgomery, TX05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Empathetic
- Relationship building
- Flexible schedule
- POS system operation
- Professional demeanor
- Sales training
- Communication skills
Timeline
HOTWORX Sales Associate
HOTWORX
05.2022 - Current
Babysitter
Independent Contractor - Self Employed
10.2021 - Current
Hostess
Fajita Jacks
06.2021 - 10.2021
No Degree - Associates of Arts
Lone Star College
High School Diploma -
Lake Creek High School
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