Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Ashley Metcalf

Stratford,IA

Summary

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

19
19
years of professional experience

Work History

Owner

Metcalf Mercantile
Boone, Iowa
11.2022 - Current
  • Create marketing campaigns to attract new customers.
  • Oversee budgeting and financial management.
  • Set pricing structures according to market analytics and emerging trends.
  • Promote business on social media platforms to maximize brand identity and generate revenue.
  • Negotiate with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Host special events to boost brand awareness and increase community engagement.
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraise inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Human Resources Specialist

Summit Agricultural Group
Alden, Iowa
06.2023 - 07.2024
  • Developed and implemented new employee onboarding process.
  • Provided guidance to managers on disciplinary action and performance management.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Analyzed workforce data to develop strategies that address recruitment needs.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Organized recruitment events such as career fairs and open houses.
  • Developed compensation plans including salary surveys, job evaluations, bonus plans.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Provided essential support to address individual HR needs of employees.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Coordinated training and development programs to enhance employee skills and support career growth.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Scheduled or conducted new employee orientations.
  • Hired employees and processed hiring-related paperwork.
  • Developed processes for streamlining payroll operations.
  • Maintained accurate financial records related to payroll, budgeting, invoices.
  • Gathered timesheets to prepare bi-weekly payroll data for processing.
  • Managed payroll processing for seasonal staff members.
  • Processed payroll documentation accurately and efficiently.
  • Assisted with payroll processing and auditing of employee timesheets.
  • Performed administrative duties such as payroll processing, budgeting.
  • Maintained accurate financial records relating to budgeting, payroll, expenses.

DIRECTOR OF REVENUE CYCLE

YSS
Ames, IA
06.2022 - 11.2023
  • Promoted to this position
  • Manage cross-functional team in 6 locations
  • Manage a third-party billing vendor of 15 employees
  • Implemented weekly meetings with CFO, COO, Director of Behavioral Health, and Office Coordinator to discuss revenue, trends, and program integrity.
  • Implemented new software systems designed to streamline billing operations.
  • Developed training programs for employees involved in the revenue cycle process.
  • Oversaw all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, reconciliation activities.
  • Ensured adherence of HIPAA guidelines by staff members handling sensitive information related to the revenue cycle process.
  • Developed and implemented departmental policies and procedures to ensure accuracy of revenue cycle operations.
  • Conducted financial analyses, such as pricing models and profitability studies, to identify areas for improvement in the revenue cycle process.
  • Provided guidance and direction to staff on billing and collections processes, insurance regulations, and coding practices.
  • Monitored accounts receivable balances to ensure timely payment from third-party payers.
  • Collaborated with outpatient departments to improve client and family satisfaction scores related to the revenue cycle process.
  • Created reports summarizing trends in reimbursement denials, appeals, cash flow, and other metrics related to the revenue cycle.
  • Resolved complex issues with insurers regarding payment discrepancies or rejections of claims.
  • Regularly monitored performance indicators such as days in accounts receivable, clean claim rate, denial rate., in order to assess effectiveness of current processes.
  • Identified opportunities for cost savings within the revenue cycle process through improved workflow design or automation initiatives.
  • Coordinated internal audits of billing documents submitted by providers in order to ensure accuracy of codes used when submitting claims.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

MEDICAL BILLING MANAGER

YSS
Ames, IA
03.2018 - 06.2022
  • Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
  • Developed training programs for new hires and existing staff in order to improve performance and efficiency.
  • Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
  • Identified areas of improvement within the medical billing process, implemented changes accordingly.
  • Resolved issues related to denied or rejected payments from insurance companies.
  • Created reports outlining trends in revenue cycle management, such as denials and rejections.
  • Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
  • Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
  • Analyzed financial data, identified discrepancies, and reported findings to senior leadership team.
  • Developed strategies for improving collections performance across multiple sites.
  • Oversaw daily activities related to the processing of electronic claims submissions.
  • Coordinated efforts between departments regarding patient follow up activities associated with denials or rejections.
  • Tracked key metrics relating to patient satisfaction, customer service levels., providing regular updates on progress made towards goals set forth by senior leadership team.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Managed billing calendar and scheduled claims for payments.
  • Developed performance improvement plans based on deep reviews of current work.
  • Implemented new billing system software, resulting in an increase in productivity.
  • Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
  • Conducted benchmark studies of competitive billing operations to identify areas for improvement and innovation.

NURSING HOME ADMINISTRATOR

CARE INITIATIVES
Stratford, Iowa
01.2016 - 01.2018
  • Marketing
  • Monitored budgeting, revenue and expenditure reports to maintain fiscal responsibility in the organization.
  • Conducted interviews of potential employees to ensure quality care was provided by staff members.
  • Supervised all administrative staff, including nurses, therapists, aides and other personnel.
  • Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
  • Created marketing plans to attract new residents to the facility.
  • Analyzed data from surveys to evaluate the effectiveness of services provided within the nursing home environment.
  • Provided leadership in developing long-term strategies for meeting organizational goals related to patient care outcomes.
  • Developed systems for tracking resident progress toward stated goals of treatment and rehabilitation programs.
  • Collaborated with medical directors to develop clinical policies that would improve patient care processes within the facility.
  • Planned and organized special events such as health fairs, educational seminars and social gatherings for both patients and their families.
  • Participated in meetings with local agencies, government representatives and community organizations regarding issues impacting elderly populations served by the nursing home facility.
  • Worked closely with legal counsel on matters related to liability insurance coverage, employee benefits packages, labor laws.
  • Reviewed applications from prospective residents prior to admission into the nursing home facility.
  • Assisted family members during times of crisis or transition involving their loved ones residing at the nursing home.
  • Managed daily operations of the nursing home including staffing schedules, medication administration records, food service management and financial record keeping.
  • Explained policies, procedures and services to patients.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.

BUSINESS OFFICE MANAGER/HUMAN RESOURCES DIRECTOR

Care Initiatives
Stratford, Iowa
01.2015 - 01.2016
  • Maintained employee records, including payroll, vacation time and benefits information.
  • Organized filing systems for easy retrieval of documents.
  • Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
  • Prepared agendas for board meetings and took minutes during those sessions.
  • Acted as liaison between management team members, staff and external vendors.
  • Answered phones promptly and directed calls appropriately.
  • Monitored inventory levels of office supplies and placed orders when needed.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
  • Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
  • Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
  • Ensured compliance with legal and regulatory requirements affecting the business office.
  • Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled employee conflicts efficiently while following all company procedures.
  • Notified all employees immediately when policies/procedures were updated or changed.
  • Answered employee questions regarding health benefits and 401k options.
  • Administered workers' compensation program covering injured employees.

Telemetry Monitor Technician

Mercy Medical Center, Des Moines, CHI Health
Des Moines, Iowa
01.2014 - 08.2015
  • Performed daily maintenance on telemetry equipment and monitored patient vital signs.
  • Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
  • Assessed patient's responses to treatments and medications and documented changes in patient conditions.
  • Provided technical support for telemetry systems and ensured proper functioning of all equipment.
  • Maintained accurate records of patient care activities such as medication administration, treatments, procedures.
  • Conducted regular rounds to check the status of patients on telemetry units.
  • Responded promptly to any alarms or changes in patient conditions.
  • Assisted physicians with interpretation of EKGs during diagnostic tests or procedures.
  • Demonstrated knowledge of arrhythmias and their management through appropriate interventions.
  • Collaborated with other members of the healthcare team regarding patient care plans.

Program Coordinator

Nurse Force
West Des Moines, Iowa
01.2010 - 01.2012
  • Oversaw the services of Nurse Force Home Care program to ensure clients were served in a caring, efficient, and timely manner
  • Served as a liaison between the community, referral sources, families, and the care center team, in assessing service needs for companionship and home care
  • Recruited, hired, trained, orientated, and scheduled Nurse Force Home Care team members
  • Created and maintained schedules for home healthcare aides and nurses
  • Arranged and organized schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel
  • Performed maintenance of all statistics and reports that had to do with both staff and patients
  • Entered client and staff information into a database, and also updated it on a regular basis
  • Reached out to health care providers or personnel and clients with regards to changes in schedule that may have come up on a daily basis
  • Participated in activities or programs that helped enhance the quality of service that was being rendered by the organization’s staff
  • Performed blood pressure clinics around the Des Moines/Ankeny area to build relationships
  • Performed exercise classes for area assisted living communities and taught health related topics weekly to the community

Unit Secretary/Telemetry Technician

Boone County Hospital
Boone, Iowa
01.2006 - 10.2008
  • Greeted new and existing patients upon their arrival for admission to the med/surgical floor
  • Made copies and faxed paperwork to other medical offices upon receiving an official request for records
  • Organized and maintained patient files and records, retrieved test results as needed for physician's review
  • Coordinated with other departments within the hospital to schedule MRIs, x-rays or bloodwork
  • Prepared patient files and charts in anticipation of discharges and transfers to other physicians or departments
  • Answered telephone/intercom in a polite manner and communicated information to the appropriate personnel/family
  • Performed electrocardiograms in multi-settings including proper electrode placement
  • Knowledge of anatomy and physiology of the heart in relation to waves, complexes, time and voltage as shown through the conduction system and strip interpretation
  • Communicated appropriately and clearly to charge nurse, co-workers and physicians

Education

Bachelor of Science - Healthcare Administration

Kaplan University
Urbandale, IA
05-2017

Associate of Science - Medical Assisting

Iowa Central Community College
Fort Dodge, IA
05-2010

Skills

  • Benefits and payroll coordination
  • Hiring and staffing
  • Cash flow optimization
  • Small business operations
  • Training development
  • Revenue reporting

References

References available upon request.

Timeline

Human Resources Specialist

Summit Agricultural Group
06.2023 - 07.2024

Owner

Metcalf Mercantile
11.2022 - Current

DIRECTOR OF REVENUE CYCLE

YSS
06.2022 - 11.2023

MEDICAL BILLING MANAGER

YSS
03.2018 - 06.2022

NURSING HOME ADMINISTRATOR

CARE INITIATIVES
01.2016 - 01.2018

BUSINESS OFFICE MANAGER/HUMAN RESOURCES DIRECTOR

Care Initiatives
01.2015 - 01.2016

Telemetry Monitor Technician

Mercy Medical Center, Des Moines, CHI Health
01.2014 - 08.2015

Program Coordinator

Nurse Force
01.2010 - 01.2012

Unit Secretary/Telemetry Technician

Boone County Hospital
01.2006 - 10.2008

Bachelor of Science - Healthcare Administration

Kaplan University

Associate of Science - Medical Assisting

Iowa Central Community College

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Ashley Metcalf