ASHLEY M FAATEA
Salt Lake City,UT
Summary
A driven high school graduate with excellent communication skills. I am dedicated, resourceful, and seeking for a secure entry-level position. My goal is to gain experience, knowledge, and to develop my professional skills in healthcare. I am ready to contribute to a dynamic team, and to work hard towards my goals in life.
Overview
3
3
years of professional experience
Work History
Branch Service Specialist
American Savings Bank
Lihue, HI
08.2024 - 01.2026
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw warranty counseling process to manage expense controls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Monitored financial performance and adjusted operations accordingly.
- Updated customer profiles in the system according to changes in contact information or preferences.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Reviewed credit card statements for accuracy and discrepancies.
- Prepared reports for management regarding customer feedback, sales goals, performance metrics.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored account activity for suspicious transactions or fraud attempts.
- Initiated processes to open new accounts or close existing ones.
- Ensured accuracy of teller transactions by verifying funds availability prior to processing..
- Managed incoming calls from customers regarding their accounts or other banking matters.
SALES ASSOCIATE
ROSS DRESS FOR LESS
Las Vegas, NV
05.2023 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Engaged with customers to effectively build rapport and lasting relationships
- Managed returns, exchanges, and refunds in accordance with store policy
Education
High school Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI05.2024
Skills
- Sales Development
- Inventory Control
- Payment Processing
- Customer Needs Assessment
- Relationship Building
- Retail Store Operations
- Excellent people skills
- Listening Skills
- Multi-tasking strength
- Goal-Oriented
- Teamwork and Collaboration
- Branch operations
- Listening and empathy
- Financial transactions accuracy
- Banking product sales
- Fraud detection skills
- Data entry efficiency
- Refunds processing
- Billing procedures
Timeline
Branch Service Specialist
American Savings Bank
08.2024 - 01.2026
SALES ASSOCIATE
ROSS DRESS FOR LESS
05.2023 - 08.2023
High school Diploma -
Governor Wallace Rider Farrington High School