Ashley Middlemark
405 Sable Pointe Ave, Seffner
Summary
I am a dedicated and results-driven professional with a strong focus on customer service, communication, safety, and organizational skills, looking to become an American Airlines Flight Attendant Trainee. I have a proven ability to manage multiple tasks, adapt to changing environments, and collaborate effectively across teams to drive customer satisfaction. Known for maintaining high performance under pressure, delivering creative solutions, leadership abilities, and fostering strong client relationships. I am a quick learner, with a positive attitude, and a commitment to continuous improvement.
Overview
10
10
years of professional experience
Work History
Sales, Services and Solutions Guest Experience Specialist
Disney Central
Tampa
09.2021 - Current
- Resolve Cast and guest conflicts in a professional courteous manner.
- Collaborate with multiple departments (Guest Services, Ticketing, Club 33, Reports, IATA, and Inventory Management) to provide creative solutions for both guests and the company.
- Maintain high Guest Experience Survey and Quality Monitoring scores by consistently exceeding core experience thresholds.
- Help create welcoming, memorable experiences for every guest - anticipating needs, actively listening, responding with care, and ensuring every guest feels valued and respected.
- Walt Disney World, Tampa, Florida
Reservations Agent and Data Entry Specialist
Tradewinds Island Resorts
St. Pete Beach
03.2018 - 11.2020
- Proficient in multiple reservation and communication platforms.
- Trained new employees, promoted resort packages and sold add-ons to guests, ensuring a seamless reservation experience from booking to check-in.
- Collaborated with various departments, including Group Reservations and Third-Party Suppliers during operational challenges like the 2020 partial shutdown, re-accommodating guests to alternate rooms.
- Reviewed wholesale and resort reservations to ensure all guest details were accurate, optimizing customer experience.
- St. Pete Beach, Florida
Lead Server
Maggiores Bar and Grill
Cedar Park
01.2016 - 03.2018
- Delivered outstanding customer service in a fast-paced environment while managing multiple large party reservations and maintaining high guest satisfaction.
- Supported management with inventory control and bar operations.
- Worked proactively with team members to ensure smooth service flow and resolve guest complaints, offering compensation where necessary.
- Took initiative in deep cleaning and assisted with event planning to create a safe and welcoming atmosphere for guests.
- Cedar Park, Texas
Education
High School Diploma -
Plano Sr High School
Plano, TX05-2008
Skills
- Team-oriented
- Collaboration
- Results
- Influence decisions
- Manage expectations
- Poised under pressure
- Service-oriented
- Highly adaptable
- Problem Solving
References
- Crystal Holmes, Disney Central, 727-687-8909
- Kim Farnham, Director at Tradewinds, 727-363-2265
- Bobbie Martinez, Manager at Maggiores, 512-779-8019
Timeline
Sales, Services and Solutions Guest Experience Specialist
Disney Central
09.2021 - Current
Reservations Agent and Data Entry Specialist
Tradewinds Island Resorts
03.2018 - 11.2020
Lead Server
Maggiores Bar and Grill
01.2016 - 03.2018
High School Diploma -
Plano Sr High School