Ashley Middleton
St Louis,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Madison Apartment Group
06.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Leasing Consultant
Unified Residential Management
10.2023 - 04.2024
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Crew Member
Shake Shack
05.2020 - 10.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Kept tidy and organized area to comply with cleanliness standards.
Secretary
Maryville Eye Clinic
05.2021 - 12.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Bachelor of Science - Business Management
St. Louis Community College
05.2027
Skills
- Customer Service
- Phone and Email Etiquette
- Sales Techniques
- Clear Communication
Timeline
Leasing Consultant
Madison Apartment Group
06.2024 - Current
Leasing Consultant
Unified Residential Management
10.2023 - 04.2024
Secretary
Maryville Eye Clinic
05.2021 - 12.2021
Crew Member
Shake Shack
05.2020 - 10.2023
Bachelor of Science - Business Management
St. Louis Community College
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