Ashley Mihocik
Document Management Supervisor
Westlake,OH
Summary
Enthusiastic Document Management Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Sixteen years of combined experience working at agency partners and Cuyahoga DD; ready to take on challenging, growth-oriented role within the field of Records Management and IT. Motivated to learn, expand and excel in the field of developmental disabilities.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Document Management Supervisor
Cuyahoga County Board Of DD
Cleveland , OH
2011.11 - Current
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Supported end-user access requirements by establishing compliant systems and effective access policies.
- Maintained document control system including work instructions, procedures and associated databases.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Project Management of agency records scanned into OnBase.
- Supervision of OnBase File Clerks and Index/QA Specialists.
- Deliver training and support to agency staff regarding documentation standards and procedures.
OnBase Quality Assurance Clerk
Cuyahoga County Board Of DD
Cleveland , OH
2015.09 - 2016.07
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Managed file archival and information retrievals.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Created project control documentation to support needs of important projects.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Communication with agency staff regarding quality issues with the scanning or indexing process, follow up as needed to ensure accuracy.
- Support and instruction of the OnBase File Clerks and SAW Inc. Trainees.
- Conduct assessments as needed for individuals interested in clerical work.
Community Employment Specialist
Cuyahoga County Board Of DD
Cleveland , OH
2014.03 - 2015.09
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.
- Delivered Job Coaching and Follow Along Services as needed to individuals that worked competitively in the community.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting vocational situations.
- Communication with employers to address any issues that may arise and recommend reasonable accommodations to ensure the success of the individuals at their workplace.
- Completed all necessary Gatekeeper Case Notes and OOD Vocational Reports for billing and documentation purposes.
- Conducted assessments of individuals to identify their strengths and suggest strategies to help improve areas of concern. Provided completed assessment report with necessary support staff such as Support Administrators, Employment Supervisors, Job Placement Specialists, Career Planners, OOD Counselors, etc.
- Scheduled and assisted with tours of agency and community partner’s training sites for individuals in Career Exploration based on their employment goals.
- Content creation and instruction of the Summer Youth Program educational “Skills to Pay the Bills” course for transition students.
Education
Bachelor of Arts - Organizational Development And Leadership
Walsh University
Canton, OH 2019.08 - 2021.05
Associate of Arts -
Cuyahoga Community College
Cleveland, OH 2016.08 - 2018.05
Skills
Staff Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Arts - Organizational Development And Leadership
Walsh University
2019.08 - 2021.05
Associate of Arts -
Cuyahoga Community College
2016.08 - 2018.05
OnBase Quality Assurance Clerk
Cuyahoga County Board Of DD
2015.09 - 2016.07
Community Employment Specialist
Cuyahoga County Board Of DD
2014.03 - 2015.09
Document Management Supervisor
Cuyahoga County Board Of DD
2011.11 - Current
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