Ashley Mikulenas

35hrs/wk.

• Served high volume of tables while supervising serving staff to ensure quality service.
• Supervise waitstaff to ensure efficient service and customer satisfaction.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
• Collaborate with kitchen manager on promotional items. Maximize sales revenue through cross-selling, up-selling.
• Trained staff on new/updated POS system and instructed on safe usage of new equipment to enhance operational efficiency.
• Managed dining area to ensure cleanliness and organization throughout shifts.
• Hired and onboarded new workers, managed scheduling to meet business demands, documented attendance and time-off requests, maintained employee records, set performance standards, managed grievances, and assisted with terminations.

10hrs/wk.

• Created graphics and social media posts, engaged followers to build community, and analyzed performance for actionable insights.
• Managed content calendars for consistent and timely posts across platforms.
• Partnered with design teams to produce visually appealing graphics that supported customers social media initiatives.
• Delivered contracted social media services to local marketing firm.

20hrs/wk.

• Oversaw social media accounts, increasing engagement through current and active content.
• Executed daily graphic design tasks for visual marketing materials, improving brand consistency.
• Developed HTML email newsletters through Intuit.
• Worked closely with project team and clients to translate their messaging concepts into marketing messages.
• Managed content publication on client websites, ensuring timely updates and relevance to target audience.
• Assisted in project management, coordinating with staff to ensure deadlines were met.
• Drafted service contracts and processed payments
• Prepared photo booths by creating and obtaining signed service contracts, designing individualized graphics, and testing and packing equipment and props.

36hrs/wk. (Tax Season 40+hrs/wk.)

• Maintain accurate paper and electronic record systems. Authenticate new hires through background checks and fingerprint process.
• Coordinated scheduling for client meetings and internal events at a CPA firm.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed information and communication for work unit, ensuring accurate storage, retrieval, and integration for dissemination to internal and external customers.
• Provided lead support for the Marketing Director and contributed to the design, development, and management of the firm's marketing materials. Scheduled meetings, took minutes, and coordinated activities.
• Led procurement for all office and marketing supplies. Facilitated informational presentations and organized special community and in-house events.
• Collaborate with colleagues to promote professional and personal satisfaction while pursuing operational efficiency and upholding high standards of integrity.
• Tracked client payment history, distributed monthly statements, and collected on delinquent accounts.
• Planned and implemented projects with partners and staff to enhance client services and improve overall satisfaction.
• Sustain thorough understanding of requirements for processing/assembly of all current state tax return entities and financial statement reports.