Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Miles

Foley,MN

Summary

Skilled logistics specialist with a strong attention to detail and a methodical approach to maintaining the flow of product into and out of the warehouse to create efficient and profitable outbound routes.Proactive and hardworking leader looking for a dynamic position at an established company.

Overview

9
9
years of professional experience

Work History

Logistics Specialist

JB Group
Saint Michael, MN
05.2021 - Current
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
  • Resolved any discrepancies related to product quality or quantity issues upon delivery.
  • Identified areas for improvement within the logistics department and recommended solutions.
  • Maintained accurate records of all deliveries using automated systems or manual documents.
  • Monitored freight costs to ensure compliance with company budget guidelines.
  • Communicated regularly with customers regarding their orders status.
  • Analyzed customer orders to determine optimal shipping routes and methods.
  • Negotiated rates with carriers to optimize efficiency in shipping processes.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
  • Dispatched local and long-distance carriers daily.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Worked with team members to improve process integration and flow.
  • Kept deliveries on track and provided timely status updates.
  • Organized and maintained order documentation.
  • Facilitated cross-functional team meetings to align logistics activities with broader business objectives.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Assisted in the development of logistics strategies to support business growth and expansion.

Customer Service Representative

JB Group
Saint Michael, MN
06.2019 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Mentored junior team members and managed employee relationships.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Receiving Office Clerk

JB Group
Saint Michael, MN
11.2017 - Current
  • Received payments from customers via cash or credit card transactions.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Scanned documents into computer system for storage purposes.
  • Collaborated with other departments to ensure smooth operations across all areas of the business.
  • Performed data entry tasks into various databases as needed.
  • Responded to emails and phone calls from customers regarding order inquiries.
  • Received and entered orders into computer system accurately.
  • Participated in regular meetings with other departments to discuss any changes in procedures.
  • Provided order tracking information and resolved issues when needed.
  • Updated existing records with new or revised information as needed.
  • Assisted colleagues with resolving any issues related to data entry operations.

Receiving Office Manager

JB Group
Saint Michael, MN
10.2017 - Current
  • Prepared documents such as bills of lading, packing lists, and invoices for each shipment received.
  • Coordinated with other departments regarding special requests or urgent orders.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Updated existing records with new or revised information as needed.
  • Operated various office equipment such as scanners, printers. when required.
  • Verified accuracy and completeness of data entry into the database system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Contacted customers via phone or email to address data inquiries.
  • Maintained database by entering new and updated customer and account information.
  • Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Set and confirmed customer appointments.

Dispatch/ Office Manager

TW Services
Moundsview
03.2017 - 08.2017
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Developed effective communication strategies between departments within the organization.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Updated records of driver locations, delays, and cancellations.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Warehouse Clerk

Capstone Logistics
Moundsview
08.2015 - 03.2017
  • Coordinated with purchasing department to resolve invoice discrepancies promptly.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Maintained accurate records of incoming deliveries according to established procedures.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Reviewed work orders to check correctness of deliveries.
  • Maintained clean work area that adhered to strict safety standards.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Operated inventory management software and completed tasks using ERP applications.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Education

Bachelors - Logistics /Supply Chain Management

National American University

Skills

  • Effective Communication Skills
  • Problem Solving
  • Proficient in reading and writing English
  • Coordinating transportation
  • Increasing efficiency and productivity
  • Hardworking and Dedicated
  • Team building
  • Conflict Resolution
  • Problem Resolution
  • Clerical Support
  • Effective Multitasking
  • Route Navigation
  • Database Management
  • Customer Relations
  • Service Coordination
  • Dispatch Coordination
  • Schedule Management
  • Data Entry
  • Coordinating urgent deliveries
  • Geographical knowledge
  • [Software] Proficiency
  • Stress Tolerance
  • Customer Relationship Management

Timeline

Logistics Specialist

JB Group
05.2021 - Current

Customer Service Representative

JB Group
06.2019 - Current

Receiving Office Clerk

JB Group
11.2017 - Current

Receiving Office Manager

JB Group
10.2017 - Current

Dispatch/ Office Manager

TW Services
03.2017 - 08.2017

Warehouse Clerk

Capstone Logistics
08.2015 - 03.2017

Bachelors - Logistics /Supply Chain Management

National American University

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Ashley Miles