Ashley Miller
Orlando,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
12.2022 - Current
- Assist Humana members in filing a grievance or appeal.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
Omaha Steaks
11.2020 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Chef
AVI Foodsystems, Inc
08.2016 - 10.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
Crew Member
Chipotle Mexican Grill
10.2015 - 08.2016
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Culinary Assistant II- Externship
Walt Disney World
09.2011 - 01.2012
- Prepared customized meal options for guests with dietary restrictions or allergies, providing an inclusive dining experience for all patrons.
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Collaborated with other culinary staff to maintain consistent quality across all menu offerings.
- Upheld high-quality presentation standards for each dish served, contributing to a consistently memorable dining experience for guests.
- Streamlined kitchen operations by maintaining a clean, organized, and efficient work environment.
- Expedited food preparation for large events, ensuring timely service and satisfied guests.
Culinary Intern
NBC
07.2010 - 09.2010
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Assisted with menu planning and recipe development, contributing to innovative and delicious dishes for guests.
- Gained proficiency in multiple cooking techniques through hands-on experience in diverse kitchen environments.
- Adapted quickly to new equipment or technology introduced into the kitchen workflow, showcasing a commitment to continuous learning.
- Gained knowledge of dietary restrictions and allergens, allowing for safe meal preparation tailored to individual guest needs.
- Improved time management abilities by prioritizing tasks efficiently during busy shifts at the restaurant.
- Contributed to successful catering events by preparing ingredients, assembling platters, and serving guests with professionalism.
- Supported kitchen staff in maintaining a clean and organized workspace, ensuring efficient service and food safety.
- Collaborated with fellow interns on team projects, fostering a positive learning environment that encouraged growth.
Education
Associate of Science - Administrative Medical Billing And Coding
Keiser University
Fort Lauderdale, FL09.2025
Diploma - Culinary Arts
Lincoln Culinary Institute
Hartford, CT05.2012
High school - culinary arts
Port Richmond High School
Staten Island, NY06.2010
Skills
- Sales
- Claims Processing
- Medical billing knowledge
- HIPAA Compliance
- Microsoft Office
- Windows
- Guest services
- Office Administration
- Social Media Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
Certification
ServSafe
Assessments
- Basic computer skills, Familiar, 12/01/19
- Cooking skills: Basic food preparation, Expert, 09/01/20
- Spreadsheets with Microsoft Excel, Completed, 06/01/19
- Customer focus & orientation, Highly Proficient, 04/01/20
- Verbal communication, Highly Proficient, 11/01/19
- Attention to detail, Proficient, 11/01/20
Additional Information
Microsoft Office, Email, Social Media and Internet, Data management skills, Typing 55 WPM, Excellent customer service and communication skills, Planning and organizational skills, Information collection and management, Attention to detail and accuracy, Team work, Stress tolerance, Conflict management, Reliability
Personal Information
- Willing To Relocate: Anywhere
- Title: Culinary Assistant II- Externship
Timeline
Customer Service Representative
Conduent
12.2022 - Current
Customer Service Representative
Omaha Steaks
11.2020 - 10.2022
Chef
AVI Foodsystems, Inc
08.2016 - 10.2019
Crew Member
Chipotle Mexican Grill
10.2015 - 08.2016
Culinary Assistant II- Externship
Walt Disney World
09.2011 - 01.2012
Culinary Intern
NBC
07.2010 - 09.2010
Associate of Science - Administrative Medical Billing And Coding
Keiser University
Diploma - Culinary Arts
Lincoln Culinary Institute
High school - culinary arts
Port Richmond High School