Summary
Overview
Work History
Skills
Software
Timeline
Generic

Ashley Miller

Denver,CO

Summary

Accomplished Dispatcher and Security Officer with a proven track record at AWP Traffic Control, enhancing customer relations and service coordination. Leveraged technical aptitude and stress tolerance to improve dispatch efficiency and safety protocols. Excelled in database management and communication, significantly boosting operational outcomes and client satisfaction.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

9
9
years of professional experience

Work History

Dispatcher

AWP Traffic Control
05.2023 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of approximately 20 fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Assisted in resolving customer complaints and grievances.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Provided customers with information on products and services.

Traffic Control Flagger

AWP Area Wide Protective
03.2021 - 05.2023
  • Professionally communicated with motorists stuck in stopped traffic.
  • Patiently directed motorists towards detours and alternate routes.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Familiar with use of hand signaling procedures.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Accustomed to nighttime flagging in high traffic areas.
  • Organized and maintained site equipment during slow hours.
  • Intimately familiar with flagging safety regulations and equipment as published by OSHA.
  • Developed advanced traffic routing plans in metropolitan areas.
  • Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.
  • Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
  • Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
  • Put out barrels and cones to prevent driver access to specific roads or areas.
  • Controlled drivers' speed, movement and routes with hand signals and signs.
  • Prevented traffic intrusion onto construction sites and protected workers.
  • Guided or controlled vehicular or pedestrian traffic at street and railroad crossings and construction sites.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Installed warning flags and used hand signals to catch drivers' attention about hazards.
  • Worked with superiors to develop optimal traffic routing and control plans for each site.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

Security Officer Supervisor

Securitas Security Services USA
02.2017 - 12.2020
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Recorded daily security occurrences in site assignment log.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Assessed electronic security systems and reported malfunctions.
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance.
  • Managed security staff rotation for position coverage on breaks.
  • Trained security workers on site-specified procedures.

Security Officer

Aegis Protective Services
10.2015 - 02.2016
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.
  • Issued access cards to authorized personnel to monitor access points.

Skills

  • Customer Relations
  • Data Entry
  • Route Navigation
  • Dispatch Coordination
  • Service Coordination
  • Schedule Management
  • Database Management
  • Dispatching procedures
  • Work Order Management
  • Routing orders
  • Closing tickets
  • Incident Reporting
  • Prioritizing calls
  • Updating logs
  • Maintaining call metrics
  • Dispatching field personnel
  • Database Maintenance
  • Service planning
  • Technical aptitude
  • Database updates
  • Customer Relationship Management
  • Communication Equipment Operation
  • Verifying coverage
  • Route Planning
  • Stress Tolerance
  • Schedule Coordination

Software

TCR systems

Teamup

Timeline

Dispatcher

AWP Traffic Control
05.2023 - Current

Traffic Control Flagger

AWP Area Wide Protective
03.2021 - 05.2023

Security Officer Supervisor

Securitas Security Services USA
02.2017 - 12.2020

Security Officer

Aegis Protective Services
10.2015 - 02.2016

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Ashley Miller