Ashley Miller
Conroe,TX
Summary
Motivated and customer orientated intermediate level professional who adapts well to change and consistently goes above and beyond the assigned job responsibilities. Recognized for professionalism, positive mental attitude, and commitment to excellence. Excellent interpersonal skills, able to communicate and collaborate effectively with co-workers at all levels. Valued key player capable of exceeding corporate objectives. Respects and adheres to company policies as well as the privacy of all sensitive/confidential information. Can be trained upon request to fit any job need, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
FAUST LANDSCAPING
07.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
DENTAL ASSISTANT
MONTGOMERY COMPREHENSIVE DENTAL CENTER
10.2021 - 06.2022
- Provided a high scale of customer service to patients.
- Managed approximately 70 incoming calls, emails, and faxes per day from patients.
- Record notes, present treatment.
- Maintained a clean environment, sterilization tech.
- Started at the front desk answering phone calls, scheduling appointments, managing schedule promptly.
- Completely take care of any task asked when needed.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
PHONE SALES REP
D.O.T. COMPLIANCE GROUP
06.2021 - 10.2021
- Made approximately 80 outbound calls to truckers providing assistance to keep carriers in compliance with regulations of the FMCSA.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Followed up with customers to solicit further sales.
- Recorded contact information of customers and potential customers in internal database.
OPERATIONS MANAGER/SALES
SMART SIZE BUILDINGS
05.2019 - 06.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
No Degree - Certificate
Montgomery Comprehensive Dental School
Conroe, TX2021
High School Diploma -
Willis High School
Willis, TX2013
Skills
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Administrative Support
- Payroll Processing
- Relationship Building
- Operations Management
- Human Resources
- Team Bonding
- Technical Support
- Computer Skills
- Professional and Courteous
- Paperwork Processing
- Documentation
Certification
- TABC/Food Handlers, 2021
- CPR/First Aid Certified, 2022
- CERTIFIED RDA, 2021
Abilities
Active listening, clear verbal communication, written communication, empathy and understanding. Problem-solving with the ability to find a solution to a difficult issue or situation, analytical thinking, creativity in finding solutions, decision-making, conflict resolution, resourcefulness and patience with the ability to endure difficult circumstances without frustration, anger or other negative emotions. Proficiency with customer relationship management, basic troubleshooting of common technical issues, familiarity with point-of-sale (POS) systems, ability to navigate company websites and online portals, knowledge of industry-specific software. Strong creativity in problem solving and a keen eye for detail. Ability to multitask and manage time effectively.
Timeline
Office Manager
FAUST LANDSCAPING
07.2022 - Current
DENTAL ASSISTANT
MONTGOMERY COMPREHENSIVE DENTAL CENTER
10.2021 - 06.2022
PHONE SALES REP
D.O.T. COMPLIANCE GROUP
06.2021 - 10.2021
OPERATIONS MANAGER/SALES
SMART SIZE BUILDINGS
05.2019 - 06.2021
No Degree - Certificate
Montgomery Comprehensive Dental School
High School Diploma -
Willis High School