Ashley Miller
Huntington Beach,CA
Summary
Dedicated and hard-working individual committed to personal and professional growth. Strong desire to learn and contribute to company growth while developing skills. Currently pursuing degrees in Geography and Geospatial Analysis with a minor in Geology at Cal Poly Humboldt, dedicated to expanding knowledge in these fields. Also enjoy outdoor activities, reading, and spending time with family. Solid foundation in Excel, comprehensive note-taking, and practical knowledge gained through work experience and education. Extensive field and lab experiences from various courses taken at both community college and university, providing valuable expertise.
Overview
10
10
years of professional experience
Work History
Front Desk Concierge
Humboldt Social
05.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance,
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Issued keys
- Maintained clean and organized front desk areas to uphold polished company image.
- Scheduled and confirmed restaurant reservations for guests.
Front Desk Agent
Bayside Inn & Suites
10.2021 - 05.2022
- Handled payment processing and provided customers with receipts and proper bills and change..
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Offered dining information and helped guests organize local activities to enhance stay.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Stayed current on local attractions and special events to help guests with entertainment options.
Server
The Sebastian
06.2021 - 09.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
El Torito Grill
01.2021 - 01.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Maggiano's Little Italy
08.2018 - 01.2020
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Shift Leader
Vegan Nirvana
04.2016 - 01.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Checked orders for quality and completeness.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Taught staff upselling techniques to meet revenue targets.
Server
Yucatan Grill,
03.2013 - 01.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
Cort Monitor
Sky High Sports
08.2014 - 10.2015
- Communicated with children to provide comfort, encouragement and positive reinforcement.
- Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
- Identified safety issues and performance trends by performing statistical analysis.
Education
Bachelor of Arts - Geography And GIS
Cal Poly Humboldt
Arcata, CAAssociate of Arts - Geography
Orange Coast College
Costa Mesa, CA09.2020
Skills
- Excellent verbal communication
- Confident and calm under pressure
- Strong interpersonal skills
- Reliable, flexible, and hardworking
- Decision Making
- Problem Solving
- Computer Skills
- Teamwork and Collaboration
- Order Accuracy
- Hospitality service expertise
Timeline
Front Desk Concierge
Humboldt Social
05.2022 - 10.2022
Front Desk Agent
Bayside Inn & Suites
10.2021 - 05.2022
Server
The Sebastian
06.2021 - 09.2021
Server
El Torito Grill
01.2021 - 01.2022
Server
Maggiano's Little Italy
08.2018 - 01.2020
Shift Leader
Vegan Nirvana
04.2016 - 01.2019
Cort Monitor
Sky High Sports
08.2014 - 10.2015
Server
Yucatan Grill,
03.2013 - 01.2017
Bachelor of Arts - Geography And GIS
Cal Poly Humboldt
Associate of Arts - Geography
Orange Coast College
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