Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Miller

Richmond ,VA

Summary

Dynamic and highly reliable professional with extensive experience in customer service and operations at Hospitality Family LLC. Proven ability to enhance guest experiences and drive revenue through effective upselling. Strong multitasking skills and a team player attitude contribute to efficient bar and office management, ensuring smooth operations and exceptional service delivery.

Overview

6
6
years of professional experience

Work History

Bartender/ Keyholder

Hospitality Family LLC
02.2022 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

Office Assistant

River City Plumbing
07.2022 - 06.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Input data into spreadsheets and databases.

FOH Supervisor

Mellow Mushroom
02.2018 - 12.2021

Education

Cosmetology - Cosmetology

Empire Beauty School
Midlothian, VA
07.2006

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Office Assistant

River City Plumbing
07.2022 - 06.2024

Bartender/ Keyholder

Hospitality Family LLC
02.2022 - 08.2024

FOH Supervisor

Mellow Mushroom
02.2018 - 12.2021

Cosmetology - Cosmetology

Empire Beauty School

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Ashley Miller