Ashley Miller
Port Richey,FL
Summary
Working with at risk youth has become a passion of mine, and I absolutely love what I do on a day to day basis. I have dynamic professional skills, with extensive experience in youth services at Elevated Youth Services, skilled in crisis management and team leadership. Proven ability to enhance customer satisfaction and train staff effectively. PCM and CPR certified, adept at problem-solving and maintaining safety standards while fostering a positive environment. Committed to achieving organizational goals. Wanting to continue to grow and expand my knowledge, and make a difference in children's lives. Positively impacting youth's lives is why I do what I do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Elevated Youth Services
08.2023 - Current
- Participated in the direct care and supervision of at risk youth teen boys in the foster care system.
- Maintaining a safe therapeutic environment.
- Responsible for handling difficult and complex problems and situations.
- Problem solving with escalated complaints/ grievances.
- Responding in crisis management for youth during behaviors to ensure their well being and safety on site.
- Planning, organizing, and leading group activities/ outings.
- Assisting the youth with de-escalation and problem solving/ coping skills.
- Guiding youth in setting and executing monthly educational and life goals.
- Training new hires on policy and procedures.
- Assisted with meal preparation, everyday activities such as (laundry, cleaning their room, ensuring they do proper hygiene), administering medication.
- Overseeing all aspects of medication administration.
- Ensuring that all assigned duties of staff are completed under my direct supervision.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Lead
PNC Bank
01.2021 - 08.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Department Manager/ Key Holder
Walmart
09.2018 - 12.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained stores apperance by keeping shelves stocked and clean at all times.
- Provided excellent customer service skills to all customers. Trained in several departments to continue to gain knowledge.
- Checked customers out using cash, credit cards, and checks.
Team Lead/ Key Holder
Burlington
09.2016 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Trained in shift supervisor duties in both receiving and customer service.
- Worked diligently in several departments to expand product knowledge.
- Provided excellent customer service while checking customers out.
- Kept store tidy and stocked at all times.
Education
High School Diploma -
Fivay High School
Hudson, FL05.2016
Skills
- PCM Certified
- CPR Certified
- Medication Administration
- Caregiving
- Home Care
- Childcare
- Computer Skills
- Management
- Crisis Prevention
- De-Escalation
- Training & Development
- Meal Preparation
- Laundry
- Ensuring all safety guidelines are followed
- Documents/ Paperwork
- Finances/ Company cards
- Maintaining different levels of supervision for both youth and staff
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
PCM Certification
CPR Certification
First Aid Certification
Drivers License
Timeline
Assistant Manager
Elevated Youth Services
08.2023 - Current
Customer Service Lead
PNC Bank
01.2021 - 08.2023
Department Manager/ Key Holder
Walmart
09.2018 - 12.2021
Team Lead/ Key Holder
Burlington
09.2016 - 01.2020
High School Diploma -
Fivay High School
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