Ashley Minugh
Katy,TX
Summary
Proven leader in customer service excellence, demonstrated at Walmart where I enhanced team performance and customer satisfaction. Skilled in cash handling and conflict resolution, I excel in fast-paced environments, ensuring operational efficiency and a positive shopping experience. My dedication to reliability and professionalism has consistently improved customer relations and loyalty.
Overview
2015
2015
years of professional experience
Work History
Cashier
Winn Dixie
Biloxi, MS
08.2007 - 10.2008
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lowes
Cashier
Houston, TX
02.2010 - 08.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cashier Team Lead
Walmart
Gardnerville, NV
06.2014 - 02.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Housekeeper
Harveys Hotel Casino
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
GED -
Lonestar Community College
Cypress, TX01.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Multitasking and organization
- Complaint resolution
- Basic math
- Upselling techniques
- Hospitality and accommodation
- Dependability and reliability
- Honest and dependable
Timeline
Cashier Team Lead
Walmart
06.2014 - 02.2015
Lowes
Cashier
02.2010 - 08.2010
Cashier
Winn Dixie
08.2007 - 10.2008
Housekeeper
Harveys Hotel Casino
GED -
Lonestar Community College