Ashley Miranda
Bloomsbury,NJ
Summary
A self-motivated, fast learning, and goal oriented young professional with a passion to succeed. Knowledge and interest apparel and customer relations with 9+ years experience in sales and administrative work. Ability to adjust to changes quickly along with working efficiently and productively in a timely manner.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
David's Bridal
02.2022 - 02.2023
- Scheduled and confirmed appointments over the phone and in person
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Used CMS and daily operation systems to manage customer flow and create a positive customer experience
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Product Associate
Capelli
01.2016 - 03.2020
- Wrote and issued purchase orders for major companies
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays for footwear categories
- Negotiated the best pricing for products and create price line sheets and proposals
- Handled the company’s Amazon account by inventory management, customer relations, and interactions with the warehouse to send orders in a timely manner
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Data entry and analysis
Assistant Manager
Windsor Fashions
05.2013 - 12.2015
- Act as personal stylist for each customer and give individual customer experience
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Reached daily and weekly sales goals
- Focused on loss prevention
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelors of Arts - Fashion Studies
Montclair State University
12.2015
Skills
- Customer Consulting
- POS Systems Expertise
- Problem-Solving Ability
- Sales Expertise
- Order Processing
- Verbal and Written Communication
- Data Input
- Microsoft Excel
- Trend Forecasting
- Shrinkage Prevention
- Product Merchandising
Timeline
Customer Service Representative
David's Bridal
02.2022 - 02.2023
Product Associate
Capelli
01.2016 - 03.2020
Assistant Manager
Windsor Fashions
05.2013 - 12.2015
Bachelors of Arts - Fashion Studies
Montclair State University