Ashley Miranda
Houston,TX
Summary
Dedicated healthcare professional with a proven track record at Clínica Hispana La Caridad, enhancing patient satisfaction and streamlining clinic operations. Skilled in medical history documentation and patient communication, I significantly reduced wait times and fostered trust through empathetic service. Expert in HIPAA compliance, I ensure confidentiality while collaborating effectively with medical teams for superior patient care.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Agape Care
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Patient Care Coordinator
Clínica Hispana La Caridad
04.2024 - 01.2025
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Medical Assistant
Clinica Hispana La Caridad
04.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Lone Star College
Houston, TXNorthbrook High School
Houston, TX05.2021
Skills
- Patient Care: Taking vital signs (blood pressure, temperature, pulse), preparing patients for exams, and assisting with minor procedures
- Medical History Documentation: Recording patient history and symptoms accurately
- Insurance Verification: Handling insurance paperwork, verifying patient insurance information, and processing claims
- Patient Communication: Explaining medical instructions, procedures, and results to patients in a clear and compassionate manner
- Teamwork: Collaborating effectively with physicians, nurses, and other healthcare staff to provide patient care
- Confidentiality and HIPAA Compliance: Ensuring patient privacy and adhering to HIPAA (Health Insurance Portability and Accountability Act) regulations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Care Coordinator
Clínica Hispana La Caridad
04.2024 - 01.2025
Medical Assistant
Clinica Hispana La Caridad
04.2024 - 01.2025
Receptionist
Agape Care
Lone Star College
Northbrook High School
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