Ashley Mitchell
Coventry,CT
Summary
Highly motivated Merchandise Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced Merchandise Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat Merchandise Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
4
4
years of professional experience
Work History
Sales Associate
HomeGoods
09.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created tickets for mismarked and missing merchandise, providing shrink awareness and increasing sales.
Merchandise Coordinator
HomeGoods
02.2021 - 09.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Supervised departmental employees.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Worked with managers and advertising directors to optimize promotions.
- Established strong vendor relationships to maintain and support business.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Proposed new ideas and concepts to enhance merchandise displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
Key Holder Leader
HomeGoods
02.2021 - 09.2021
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Implemented loss prevention strategies to minimize store shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
General Studies - Business
Manchester Community College
Manchester, CT05.2023
Cosmetology - Cosmetology
International Institute of Cosmetology
Wethersfield, CT10.2018
High School Diploma -
Coventry High School
Coventry, CT06.2017
Skills
- Business Development
- Upselling
- Product Sales
- Customer Needs Assessment
- Inventory Control
- Sales Development
- Teamwork and Collaboration
- Point of Sale Operation
- Sales Training
- Complex Problem-Solving
- Sales Expertise
- Exceptional Customer Service
- Product Promotions
- Customer Service
- Merchandising Knowledge
- Retail Store Operations
- Outgoing Personality
- Time Management
- Shipment Processing
- Merchandise Display
- Strategic Planning
- Display Setup
- Policy and Procedure Adherence
- Reliable and Punctual
- Problem-Solving
- Stocking and Receiving
- Multi-Tasking Strength
- Meeting Deadlines
- Professional Demeanor
- Relationship Building
- Client Service
- Multitasking
- Social media savvy
- Product knowledge
- Building rapport
- Adaptability
- Goal-oriented
- Decision-making
- Store Organization
- Customer Assistance
- Loss Prevention
- Retail Merchandising
- Honest and Dependable
Timeline
Merchandise Coordinator
HomeGoods
02.2021 - 09.2021
Key Holder Leader
HomeGoods
02.2021 - 09.2021
Sales Associate
HomeGoods
09.2019 - Current
General Studies - Business
Manchester Community College
Cosmetology - Cosmetology
International Institute of Cosmetology
High School Diploma -
Coventry High School