Ashley Mitchell
Newark,NJ
Summary
Administrative professional seeking a position in a challenging environment, successfully providing administrative and secretarial support. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 6 years of related experience combined with results-focused and quality-driven approach.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Newark Housing Authority
Newark
04.2019 - 02.2023
- Establish and Maintain relationships with residents
- Review Annual Certifications
- Manage and Oversee office day to day operation
- Provide and review work assignments of Maintenance Staff
- Prepared detailed budgets and financial reports for properties.
- Updated tenant and unit information to keep current in housing database.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Assisted property manager in leasing and marketing activities.
Senior Management
Department of Senior Services
Newark
01.2015 - 04.2019
- Coordinate the organization, staffing, and operational activities for the Senior Center program.
- Participate in the development and implementation of goals, objectives, policies
- Direct, coordinate, and review the work plan for assigned Senior Center services and activities; assign work activities and projects; monitor work flow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
- Supervise the Senior Center facility
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
Front Desk/ Administrative Assistant
Department of Health and Community Wellness
Newark
10.2014 - 01.2016
- Provide case management service for all children that are missing scheduled immunizations.
- Entering vaccines and information into software systems (NJIIS).
- Serviced children 1-18 years of age
- Handle and screen telephone calls and reallocate as required.
- Create and maintain database records.
- Scheduled appointments for clients using calendar software programs such as Outlook.
- Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provide exceptional customer service to all patients.
Education
Bachelor’s Degree- Business Management -
Rutgers University
05.2021
Associate Degree- Business -
Essex County College
05.2015
Skills
- NJIIS and EHS System
- Advanced knowledge in Microsoft Office Applications - Word, Excel, Access, Publisher, Emphasis
- Business Processes and Procedures
- Vacant Unit Monitoring
- Onsite Tours
- Payment Collection
- Telephone and Email Etiquette
- Housing Regulations
- Appointment Scheduling
- Business Development
- Property Inspection
- Tenant Relations
- Marketing and Advertising
- Administrative Support
- Leasing and Sales
- Property Management
- Staff Management
- Rent Collection
Timeline
Assistant Property Manager
Newark Housing Authority
04.2019 - 02.2023
Senior Management
Department of Senior Services
01.2015 - 04.2019
Front Desk/ Administrative Assistant
Department of Health and Community Wellness
10.2014 - 01.2016
Bachelor’s Degree- Business Management -
Rutgers University
Associate Degree- Business -
Essex County College