Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Mitchell

Fayetteville,NC

Summary

Adept at crisis management and emergency response, honed through experience at Scotland Correctional Institute, I excel in high-pressure environments, ensuring safety and security. My proficiency in de-escalation techniques and administrative support, coupled with a commitment to excellence, has significantly enhanced facility operations. Skilled in both conflict resolution and data entry, I consistently achieve positive outcomes in complex situations. Driven and resourceful administrative professional with six+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Correctional Officer III

Scotland Correctional Institute
04.2018 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Enforced rules and regulations to maintain order among inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.

Office Assistant

Top Bragg Realty And Property Management
12.2017 - 04.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.

Cashier

BJ's Wholesale
03.2017 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Secretary

Custom Door And Gate
04.2016 - 02.2017
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School Diploma -

Scotland High School
Laurinburg, NC
06.2017

Skills

  • First Aid Training
  • Emergency Response
  • De-Escalation Techniques
  • Conflict resolution skills
  • Mental health awareness
  • Policy Enforcement
  • Restraint Techniques
  • Correctional facility procedures
  • Self-defense tactics
  • Observation
  • Search and seizure procedures
  • Safety
  • Trained in defensive tactics
  • Security Procedures
  • Contraband Seizure
  • Self-defense techniques
  • Surveillance
  • Crisis Management
  • Weapons training
  • Facility Security
  • Substance Abuse Knowledge
  • Prisoner Transport
  • Suicide Prevention
  • Gang Awareness
  • Firearm operations trained
  • Search Procedures
  • Emergency Management
  • Organizing and Categorizing
  • Verbal Communication
  • Administrative Support
  • Data Entry
  • Mail handling
  • Excel spreadsheets
  • Appointment Scheduling
  • Strong Problem Solver
  • Scheduling appointments
  • Front Office Management
  • Scheduling
  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills

Certification

  • Certified Correctional Officer-5yrs
  • CPR Certified
  • Firearms

Timeline

Correctional Officer III

Scotland Correctional Institute
04.2018 - Current

Office Assistant

Top Bragg Realty And Property Management
12.2017 - 04.2018

Cashier

BJ's Wholesale
03.2017 - 12.2017

Secretary

Custom Door And Gate
04.2016 - 02.2017

High School Diploma -

Scotland High School

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Ashley Mitchell