Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley M. Jones

Murfreesboro

Summary

Dynamic Senior Project Manager with extensive experience at ServicePoint, excelling in project and budget management. Proven track record in developing processes and fostering client engagement while leading cross-functional teams. Adept at technical implementation, driving successful national rollouts, and enhancing operational efficiency through strategic planning and collaboration.

Overview

21
21
years of professional experience

Work History

Senior Project Manager

ServicePoint
Chicago
09.2023 - Current
  • Managed national roll out projects
  • Invoiced projects
  • Dispatched technicians
  • Maintained client relationships
  • Maintained daily spreadsheets
  • Maintained project budgets
  • Created project plans
  • Developed processes and procedures

Implementation Specialist

CPI Card Group
Nashville
01.2016 - Current
  • Worked with banks to implement new card programs
  • Guided industry standard and customer solutions to customer issues
  • Worked with multiple teams internally and externally for successful implementation
  • Technical knowledge of EMV and data file conversions
  • Lead numerous implementation projects
  • Managed US and international financial and technical projects

Senior Project Manager

Ammacore
Atlanta
01.2023 - 09.2023
  • Managed national roll out projects
  • Invoiced projects
  • Dispatched technicians
  • Maintained client relationships
  • Maintained daily spreadsheets
  • Maintained project budgets
  • Created project plans
  • Developed processes and procedures

Project Manager

Ammacore
Atlanta
01.2020 - 01.2023
  • Managed national roll out projects
  • Invoiced projects
  • Dispatched technicians
  • Maintained client relationships
  • Maintained daily spreadsheets
  • Maintained project budgets
  • Created project plans
  • Developed processes and procedures

Project Coordinator

Ammacore, Inc
Atlanta
01.2016 - 01.2020
  • Schedule multi site rollout projects
  • Dispatch technicians
  • Maintain daily spreadsheets
  • Maintain client relationships
  • Selling of project services
  • Coordinate project needs to dispatch teams
  • Process and procedures for new projects and new service initiatives
  • Maintain project budgets

Project Coordinator

Black Box Network Services
Murfreesboro
01.2013 - 01.2016
  • Scheduled rollout projects
  • Ran daily reports
  • Processed billing
  • Maintained excel spreadsheets
  • Dispatched technicians

Customer Service Representative

Black Box Network Services
Murfreesboro
01.2005 - 01.2013
  • Put together monthly status reports.
  • Answered high volume of calls and conduct technical support.
  • Filed completed worker orders daily.
  • Organized folders and invoices for monthly billing.
  • Filed technicians' paperwork.
  • Approved sub-contractors' invoices.
  • Created work orders in Great Plains.
  • Ordered parts for upcoming job sites.
  • Scheduled appointments
  • Processed weekly timesheets
  • Dispatched technicians

Education

Middle Tennessee State University
Murfreesboro, TN
01.2007

Tennessee State University
Nashville, TN
01.2004

Motlow State Community College
Lynchburg, TN
01.2003

Skills

  • Project management
  • Budget management
  • Process development
  • Technical implementation
  • Client engagement
  • Cross-functional collaboration

References

References available upon request

Timeline

Senior Project Manager

ServicePoint
09.2023 - Current

Senior Project Manager

Ammacore
01.2023 - 09.2023

Project Manager

Ammacore
01.2020 - 01.2023

Implementation Specialist

CPI Card Group
01.2016 - Current

Project Coordinator

Ammacore, Inc
01.2016 - 01.2020

Project Coordinator

Black Box Network Services
01.2013 - 01.2016

Customer Service Representative

Black Box Network Services
01.2005 - 01.2013

Middle Tennessee State University

Tennessee State University

Motlow State Community College

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