Ashley Mkwanazi
Summary
Experienced with coordinating dispatch operations to ensure timely and accurate deliveries. A well-organized professional with more than 10 years experience in customer service and administrative roles. Proven track record of providing excellent service in a fast paced environment while accomplishing multiple tasks simultaneously. Utilizes advanced scheduling techniques and resource management to boost efficiency. Knowledge of logistics and team collaboration to maintain seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Czarnowski Exhibit Services
10.2021 - 01.2025
- Coordinated daily dispatch operations, ensuring timely delivery of services and materials.
- Managed logistics schedules using dispatch software to optimize route efficiency and resource allocation.
- Developed standard operating procedures to streamline communication between dispatch team and drivers.
- Implemented tracking systems to monitor shipment progress, enhancing visibility for stakeholders.
Orthodontics Front Office Lead
Beautiful Smiles
08.2021 - 06.2024
- Greeted Patients at Check In and Check Out
- Answered Phone Calls
- Scheduled (New/Old) patients as well as confirmed and canceled appointments
- Verified All insurances (Traditional and Medicaid)
- Great Experience with OrthoTrac
- Effectively explained financial obligations
- Accepted Patient Payments
- Posted Patient Payments
- Prepared contracts for patients initiating treatment
Patient Support Specialist
Emory University
09.2018 - 05.2021
- Under general supervision, the Patient Support Specialist promotes patient awareness of resources available to individuals/families impacted by HIV/AIDS.
- Supports and guides new patients through The Emory Clinic's processes.
- Enhances patient and family awareness of available psychosocial support services that include peer to peer support and group support.
- May participate in and/or organize HIV/AIDS outreach activities in the community. Supports patients in articulating and developing personal goals and objectives for recovery and wellness.
- Guides them through the process of identifying possible barriers they may encounter.
- Maintains complete and accurate records and files.
- Collects and enter information into the data base and may assist in data compilation.
- Identifies, contacts, corresponds with and interviews program participants, either in person, in a clinical setting or by telephone for the purpose of ensuring that questionnaires are complete, legible and accurate.
Education
Associate of Science - Pre-Nursing, Business Administration
Georgia Perimeter
Decatur, GA01.2014
High School Diploma -
Ronald E McNair High School
Atlanta, GA05-2009
Skills
- Microsoft Office Proficiency
- Customer Service
- Excel spreadsheets
- Self-directed
- Time management
- Phone Etiquette
- Route planning expertise
- Data entry
Certification
NHA (National Health Association) Certified Phlebotomy/ #C9G6F7N5
Timeline
Dispatch Coordinator
Czarnowski Exhibit Services
10.2021 - 01.2025
Orthodontics Front Office Lead
Beautiful Smiles
08.2021 - 06.2024
Patient Support Specialist
Emory University
09.2018 - 05.2021
Associate of Science - Pre-Nursing, Business Administration
Georgia Perimeter
High School Diploma -
Ronald E McNair High School
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