Ashley M. Morris
Savannah,GA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Ak Security Services
Tallahassee, FL
07.2023 - 10.2024
- Enforced access control measures in accordance with established procedures.
- Verified photo IDs and tickets to allow guests passage.
- Operated communication systems between officers stationed throughout the facility.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Searched individuals and baggage for weapons and other prohibited items.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Investigated all reported incidents of theft or vandalism on premises.
Leasing Consultant
Glen Oaks Apartments
Tallahassee, FL
08.2021 - 11.2023
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Front Desk Receptionist
Laquinta
Pooler, GA
08.2019 - 04.2022
- Greeting residents and guests upon entry and responds to requests, questions and any other needs appropriately and professionally; documents issues or transactions as needed
- Answering the telephone promptly and attend to callers' requests appropriately and professionally
- Keeping track of activity logs and incident reports for the community association manager's review
- Demonstrating excellent customer service, communication and time management skills
- Responding to emergency situations in a timely and efficient manner within hours of notification
- Updated customer information in databases regularly to ensure accuracy of records.
Custodian
ABM Janitorial Services
Pooler, Georgia
06.2019 - 08.2021
- Managed the disposal of trash from buildings according to established guidelines and local laws.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Communicated with maintenance team on damages to repair.
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Supervised the preparation of rooms for events such as conferences or banquets.
- Maintained records of inventory levels and placed orders when necessary.
Customer Service Representative
Onbrand24
Pooler, Georgia
01.2017 - 05.2020
- Provided excellent quality customer service and other duties as assigned
- Attended regularly scheduled video conferences for team meetings and one on one coaching
- Adhered to Company attendance, punctuality, and meal and rest break requirements
- Maintained the concentration and focus in order to meet performance goals
- Maintained a high level of professionalism when dealing with difficult customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer complaints promptly and efficiently.
Education
H.S. - General Education
St. Paul Academy
Savannah, Georgia01.2013
Skills
- General security
- Child's CPR certified
- First aid and CPR certified
- Sales and marketing aptitude
- Project planning
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Skilled housekeeper
- Listening skills
- Filing
- Record keeping
- Hospitality services
- Telephone etiquette
- Issue handling
References
Available upon request
Certification
- Minimizing interruptions in chest compressions
- Providing compressions of adequate rate and depth
- Avoiding leaning on the victim between compressions
- Ensuring proper hand placement
- Avoiding excessive ventilation
Timeline
Security Officer
Ak Security Services
07.2023 - 10.2024
Leasing Consultant
Glen Oaks Apartments
08.2021 - 11.2023
Front Desk Receptionist
Laquinta
08.2019 - 04.2022
Custodian
ABM Janitorial Services
06.2019 - 08.2021
Customer Service Representative
Onbrand24
01.2017 - 05.2020
- Minimizing interruptions in chest compressions
- Providing compressions of adequate rate and depth
- Avoiding leaning on the victim between compressions
- Ensuring proper hand placement
- Avoiding excessive ventilation
H.S. - General Education
St. Paul Academy
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