ASHLEY M. MUELLER
Eden
Summary
Results-driven professional advisor with a proven ability to foster team collaboration and achieve strategic objectives. Expertise in providing tailored guidance and support to customers, leveraging analytical skills and effective communication to drive innovative solutions. Demonstrated success in building strong customer relationships and delivering impactful advisory services that enhance client satisfaction and business outcomes. Committed to continuous improvement and excellence in service delivery.
Overview
21
21
years of professional experience
Work History
Operation Controls Advisor
FedEx Corporation
10.2023 - Current
- Leads cross-functional teams to enhance operational efficiencies and streamline processes.
- Develops and provides training programs to mentor internal and external customers.
- Manages complex projects, ensuring alignment with corporate objectives and timely execution.
- Facilitates communication between departments to support cohesive workflow and project success.
- Manages risk effectively by closely monitoring region reporting and providing necessary Control Self-Monitoring (CSM) support.
- Mentors team members and Quality Process Specialists (QPSs), fostering a supportive team environment focused on growth and learning.
Operations Control Analyst I-III
FedEx Ground
06.2015 - 10.2023
- Reduced risks by conducting thorough assessments and identifying potential control issues.
- Drove initiatives to enhance compliance with regulatory standards across operations.
- Developed training materials (internal and external) to enhance a better understanding of internal controls and best practices.
- Facilitated communication between departments to promote a culture of strong internal controls throughout the organization.
- Collaborated with cross-functional teams to develop and implement risk mitigation strategies.
- Analyzed operational data to identify trends and recommend process improvements.
- Aided management in strategic decision-making by providing timely and relevant information on financial controls.
Executive Assistant
FedEx SmartPost
02.2011 - 06.2015
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated complex executive schedules, ensuring optimal time management and prioritization of critical meetings.
- Managed travel arrangements, optimizing itineraries to reduce costs while maintaining convenience for executives.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Prepared detailed reports and presentations, supporting strategic decision-making with accurate data analysis.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Developed and maintained comprehensive filing systems for efficient document retrieval and organization.
Property Management Department Coordinator
Fiduciary Real Estate Development
06.2008 - 02.2011
- Coordinated departmental activities to enhance workflow and communication among teams.
- Trained new staff on departmental procedures, promoting consistency and adherence to standards.
- Managed scheduling and logistics for meetings, ensuring timely dissemination of information.
- Collaborated with cross-functional teams to facilitate project execution and meet deadlines.
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
Key Holder/Barista
Colectivo Coffee Roasters (Alterra Coffee)
04.2005 - 06.2008
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service standards.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
Education
Master of Business Administration - General
Cardinal Stritch University
Glendale05-2015
Bachelor of Business Administration - Marketing
University of Wisconsin
Milwaukee, WI05-2008
Skills
- Analytical thinking
- Relationship building
- Data interpretation
- Time management
- Written communication
- Problem-solving
- Training and mentoring
- Presentations and public speaking
- Risk assessment
- Project management
Accomplishments
- FedEx 5 Star Award
Timeline
Operation Controls Advisor
FedEx Corporation
10.2023 - Current
Operations Control Analyst I-III
FedEx Ground
06.2015 - 10.2023
Executive Assistant
FedEx SmartPost
02.2011 - 06.2015
Property Management Department Coordinator
Fiduciary Real Estate Development
06.2008 - 02.2011
Key Holder/Barista
Colectivo Coffee Roasters (Alterra Coffee)
04.2005 - 06.2008
Master of Business Administration - General
Cardinal Stritch University
Bachelor of Business Administration - Marketing
University of Wisconsin
Affiliations
The Institute of Internal Auditors, Member 2016 – Present, Eden Auxiliary, Lifetime Member
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