Ashley M. Naughton
Lakeland,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, passion, and focusing on results. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Director / Head of Athlete Development
863 Elite Volleyball Academy
02.2021 - Current
- Assisted the Director in developing innovative programs and clinics to improve athletic performance and retention rate.
- Developed strong relationships with community partners to enhance growth within facilities and for providing sponsorships.
- Streamlined communication between staff, parents, and athletes to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new Coaches to maintain a high-quality facilities.
- Implemented effective conflict resolution strategies for resolving issues among members or between parents.
- Mentored new coaches through observation, feedback, and professional development opportunities.
- Mentored young athletes while conducting a safe environment.
Client Success / Account Planner
Spectrum Reach
05.2021 - 06.2023
- Communicate and exceed on Client’s marketing and advertising expectations
- Implemented targeted marketing initiatives based on thorough understanding of client goals and objectives.
- Create Campaign presentations that effectively showcased the unique value proposition of our products and services to prospective and returning clients.
- Managed multiple high-profile accounts simultaneously, balancing priorities to ensure successful outcomes for all parties involved.
- Identified and leveraged market and customer insights into meaningful brand ideas and strategies.
- Collaborated closely with sales teams to secure new business opportunities, driving overall company growth.
- Increased revenue with effective cross-functional collaboration, ensuring timely delivery of products and services.
- Tracked performance metrics to assess the effectiveness of account planning strategies, making data-driven adjustments as needed for continuous improvement.
- Worked closely with account management and creative teams to become valued strategic partner both internally and externally.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Played an integral role in winning new accounts and expanding existing business through effective networking and relationship-building efforts.
HR Manager/ Office assistant
Kelley Buick GMC
11.2019 - 05.2021
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports such as Chart of Accounts
- Assisted in financial tasks such as Transfer funds/ EFT
- Facilitated onboarding session for new hires.
- Assisted team productivity by overseeing and implementing the process of Capping Deals/ GL entry using system -DealerTrack
- Ensured that inventory was placed /Stock units (cars/trucks)
- Accounting/ Journal Entry
- Prepare/utilize excel spreadsheets/grids with weekly data for payroll
Payroll Tax Specialist/ ACH Funding
CertiTax/CertiPay
10.2017 - 09.2019
- Maintained thorough and current understanding of applicable tax laws.
- Assisted with quarterly and year end work plan
- Perform review of variance analysis and tax quality assurance reports
- Collected and prepared quarter end and year end tax returns.
- Identified and reported problem areas with tax program and troubleshoot
- Worked in MasterTax Software to prepare returns and meet deadlines.
- Performed and maintained daily tax filing and supported documentation in secured areas.
- Created/Upload files to be processed
- Completed reversal debit/credit returns
- Transferred money between internal bank accounts
- Prepared Wires with bank/clients
- Reviewed and facilitated communication of clients information on debit/credit notices from bank
- Updated clientele bank information
Client Services Representative
Certipay
02.2017 - 10.2017
- Managed and actively processed payroll for weekly and biweekly Clients
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Built reports/diagrams to create effective data for clients
- Answered phone calls/ replied to emails from clients
- Assisted in training /educating clients on hoe to utilize software
- Trouble shoot client issues from the back end to ensure customer satisfaction
Operations Manager
Golds Gym
12.2015 - 02.2017
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships to help control member attrition
- Led new hire training, staff scheduling, and assisted with payroll submission
- Execution of strategic objectives
- Oversaw facility maintenance, ensuring optimal functionality of equipment at all times.
- Established positive and effective communication among staff and organization to ensure customer satisfaction
- Marketed / networked within community – planned events/advertisement
- Analyzed and reported on key performance metrics to senior management.
- Performed workouts based on clients needs
Manager
Anytime Fitness/Crossfit Lake Wales
10.2012 - 11.2015
- Managed Membership sales
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated and networked within community to maintain relationships and increase opportunity of membership growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated events internal/external / corporate partnerships
- Inspired/built rapport for a great member experience
- Executed grand opening of Crossfit Lake Wales by involving local business and community
- Implemented all front office tasks; answered phone/emails/inventory/ schedules
- Customized/provided assistance in workouts/ supplement sales
- Improved a negative club and recognized for “Club Purple” which is posted throughout Anytime Fitness Globally
Education
Management
Webber International University
Babson Park, FL05.2012
Bachelor of Science - Business Administration, Hospitality & Tourism
Webber International University
Babson Park, FL05.2010
Skills
- Microsoft Office Suite
- Management
- Organizational Skills
- Public Speaking
- Business Development
- Relationship Building
- Leadership
- Team work
- Multi-tasking
- Energetic
- Staff Management
- Strategic Planning
- Data Analysis
Timeline
Client Success / Account Planner
Spectrum Reach
05.2021 - 06.2023
Assistant Director / Head of Athlete Development
863 Elite Volleyball Academy
02.2021 - Current
HR Manager/ Office assistant
Kelley Buick GMC
11.2019 - 05.2021
Payroll Tax Specialist/ ACH Funding
CertiTax/CertiPay
10.2017 - 09.2019
Client Services Representative
Certipay
02.2017 - 10.2017
Operations Manager
Golds Gym
12.2015 - 02.2017
Manager
Anytime Fitness/Crossfit Lake Wales
10.2012 - 11.2015
Management
Webber International University
Bachelor of Science - Business Administration, Hospitality & Tourism
Webber International University
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