ASHLEY MOBLEY
Repton,AL
Summary
Proven problem-solver and communicator, I excelled at Provalus by mastering software systems and enhancing customer satisfaction. With a background in education, I fostered positive learning environments and utilized educational technology effectively. Achievements include improving efficiency and customer retention, alongside fostering academic growth and inclusivity in educational settings. Skills include gathering information and building rapport, with a typing speed of 34 WPM.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Provalus
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Grocery Store Cashier
Piggly Wiggly Supermarket
06.2024 - Current
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
Substitute Teacher
Escambia County School Board
03.2024 - 08.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Substitute Teacher
Brewton City Schools
01.2024 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Contributed to positive school culture by participating in extracurricular activities and events.
Teacher's Assistant
Montgomery County Public Schools
08.2019 - 08.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Collaborated with teachers to implement new curriculum guidelines, resulting in more comprehensive subject coverage.
- Utilized educational technology to enhance teaching effectiveness.
- Assisted students in understanding difficult concepts, leading to improved test scores.
- Organized resources and materials for outdoor educational activities, broadening learning environment.
Teacher's Assistant
Hillcrest High School
09.2018 - 08.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Utilized educational technology to enhance teaching effectiveness.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
- Assisted students in understanding difficult concepts, leading to improved test scores.
Education
Bachelor of Arts -
AUM
Montgomery, AL05-2028
Skills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Customer communications
- Gathering information
- Building rapport
- 34 WPM
Timeline
Call Center Representative
Provalus
09.2024 - Current
Grocery Store Cashier
Piggly Wiggly Supermarket
06.2024 - Current
Substitute Teacher
Escambia County School Board
03.2024 - 08.2024
Substitute Teacher
Brewton City Schools
01.2024 - 05.2024
Teacher's Assistant
Montgomery County Public Schools
08.2019 - 08.2022
Teacher's Assistant
Hillcrest High School
09.2018 - 08.2019
Bachelor of Arts -
AUM
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